After-Hours Communications & Dispatch Specialist

Henry Ford Health - Careers; Detroit (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Hospital - Detroit Main Campus is seeking a qualified individual to support the Communication Services department. Under general supervision, you will provide directory information, paging services, and after-hours answering for physicians and staff.

The role includes paging system maintenance, data base updates, mail processing, and on-call schedule management, with rotating shifts and a union status not applicable. High school diploma and basic computer skills are required.

Qualifications

• High School Diploma or equivalent.
• One year of computer technology, data entry, and work processing skills.
• One year of college course work in Business is preferred.

Responsibilities

• Provide HFHS directory and information service to internal and external customers.
• Process short and long-range paging. Perform minor pager system diagnostics.
• On a rotating basis, perform routine paging system data base maintenance i.e. compacting and on-call schedules.
• Provide call center dispatching of emergency teams for internal and external disasters, blue alerts, bomb threats, etc.
• Provide after hour, weekend and holiday answering service for HFH Medical Group and HFHS Medical Center Physicians.
• Provide after hour, weekend and holiday answering service for the Referring Physicians Office.
• Process U.S. Postal and HFHS Inter-departmental mail.
• Maintain computerized database for internal HFHS management mailing distributions.
• Perform other related duties as assigned.

Skills

Data entry

Computer literacy

Phone handling

Education

High School Diploma or equivalent

Business coursework (preferred)

Job description

Henry Ford Hospital - Detroit Main Campus is seeking a qualified individual to support the Communication Services department. Under general supervision, you will provide directory information, paging services, and after-hours answering for physicians and staff.

The role includes paging system maintenance, data base updates, mail processing, and on-call schedule management, with rotating shifts and a union status not applicable. High school diploma and basic computer skills are required.