Hospital Communications & Dispatch Operator

Henry Ford Health System; Jackson (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Henry Ford Health System seeks a Communications Center dispatcher at Henry Ford Jackson Hospital. The role supports paging, directory inquiries, and after-hour answering services across HFHS facilities.

Responsibilities include dispatching emergencies, maintaining paging systems, and assisting internal/external customers. Requires a high school diploma and basic computer/data skills; college business coursework preferred.

Qualifications

• High School Diploma or equivalent.
• One year of computer technology, data entry, and work processing skills.
• One year of college coursework in Business is preferred.

Responsibilities

• Provide HFHS directory and information service to internal and external customers.
• Process short and long-range paging. Perform minor pager system diagnostics.
• On a rotating basis, perform routine paging system data base maintenance i.e. compacting and on-call schedules.
• Provide call center dispatching of emergency teams for internal and external disasters, blue alerts, bomb threats, etc.
• Provide after hours, weekend and holiday answering service for HFH Medical Group and HFHS Medical Center.
• Provide after hour, weekend and holiday answering service for the Referring Physicians Office.
• Process U.S. Postal and HFHS Inter-departmental mail.
• Maintain computerized database for internal HFHS management mailing distributions.
• Perform other related duties as assigned.

Skills

Computer technology

Data entry

Work processing

Education

High School Diploma

College coursework in Business

Job description

Henry Ford Health System seeks a Communications Center dispatcher at Henry Ford Jackson Hospital. The role supports paging, directory inquiries, and after-hour answering services across HFHS facilities.

Responsibilities include dispatching emergencies, maintaining paging systems, and assisting internal/external customers. Requires a high school diploma and basic computer/data skills; college business coursework preferred.