Communications Associate - Fulltime - Rotating Shifts - Detroit

Henry Ford Health; Detroit (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Henry Ford Health seeks an evening/rotating-shift Communications Services assistant to support HFHS directory, paging and on-call operations through a telephony-based system. You will help internal and external customers with information and routing, and perform routine maintenance on the paging database.

The role emphasizes accuracy in data entry, familiarity with basic computer technology, and dependable service during after-hours, weekends and holidays for physicians and referring offices.

Qualifications

• High School Diploma or equivalent.
• One year of computer technology, data entry, and work processing skills.
• One year of college course work in Business is preferred.

Responsibilities

• Provide HFHS directory and information service to internal and external customers.
• Process short and long-range paging. Perform minor pager system diagnostics.
• On a rotating basis, perform routine paging system data base maintenance i.e. compacting and on-call schedules.
• Provide call center dispatching of emergency teams for internal and external disasters, blue alerts, bomb threats, etc.
• Provide after hour, weekend and holiday answering service for HFH Medical Group and HFHS Medical Center Physicians.
• Provide after hour, weekend and holiday answering service for the Referring Physicians Office.
• Process U.S. Postal and HFHS Inter-departmental mail.
• Maintain computerized database for internal HFHS management mailing distributions.
• Perform other related duties as assigned.

Skills

Phone system operation

Data entry

Customer service

Education

High School Diploma or equivalent

Tools

Telephony software

Paging system software

Job description

General Summary

Under general supervision, utilizing telephony integrated computer system with specialized software to provide assistance with: HFHS directory, pager communications, on-call operations, and after-hour physician answering service.

Under general supervision, utilizing telephony integrated computer system with specialized software to provide assistance with: HFHS directory, pager communications, on-call operations, and after-hour physician answering service.

Principal Duties And Responsibilities

• Provide HFHS directory and information service to internal and external customers.
• Process short and long-range paging. Perform minor pager system diagnostics.
• On a rotating basis, perform routine paging system data base maintenance i.e. compacting and on-call schedules.
• Provide call center dispatching of emergency teams for internal and external disasters, blue alerts, bomb threats, etc.
• Provide after hour, weekend and holiday answering service for HFH Medical Group and HFHS Medical Center Physicians.
• Provide after hour, weekend and holiday answering service for the Referring Physicians Office.
• Process U.S. Postal and HFHS Inter-departmental mail.
• Maintain computerized database for internal HFHS management mailing distributions.
• Perform other related duties as assigned.

Education/Experience Required

• High School Diploma or equivalent.
• One year of computer technology, data entry, and work processing skills. One year of college course work in Business is preferred.

Additional Information

• Organization: Henry Ford Hospital - Detroit Main Campus
• Department: Communication Services
• Shift: Rotating
• Union Code: Not Applicable