Communication Center Operator - 32 Hours per Week - Variable Shifts - Jackson

Henry Ford Health System; Jackson (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Henry Ford Health System seeks a Communications Center dispatcher at Henry Ford Jackson Hospital. The role supports paging, directory inquiries, and after-hour answering services across HFHS facilities.

Responsibilities include dispatching emergencies, maintaining paging systems, and assisting internal/external customers. Requires a high school diploma and basic computer/data skills; college business coursework preferred.

Qualifications

• High School Diploma or equivalent.
• One year of computer technology, data entry, and work processing skills.
• One year of college coursework in Business is preferred.

Responsibilities

• Provide HFHS directory and information service to internal and external customers.
• Process short and long-range paging. Perform minor pager system diagnostics.
• On a rotating basis, perform routine paging system data base maintenance i.e. compacting and on-call schedules.
• Provide call center dispatching of emergency teams for internal and external disasters, blue alerts, bomb threats, etc.
• Provide after hours, weekend and holiday answering service for HFH Medical Group and HFHS Medical Center.
• Provide after hour, weekend and holiday answering service for the Referring Physicians Office.
• Process U.S. Postal and HFHS Inter-departmental mail.
• Maintain computerized database for internal HFHS management mailing distributions.
• Perform other related duties as assigned.

Skills

Computer technology

Data entry

Work processing

Education

High School Diploma

College coursework in Business

Job description

Shift: Varied shift position. Team members are expected to work all 3 shifts, including days, afternoons, and midnights, based on department needs. Schedules are posted in advance, and weekend and holiday coverage is required as part of hospital operations.

GENERAL SUMMARY:

Under general supervision, utilizing telephony integrated computer system with specialized software to provide assistancewith: HFHS directory, pager communications, on-call operations, and after-hour physician answering service.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Provide HFHS directory and information service to internal and external customers.
• Process short and long-range paging. Perform minor pager system diagnostics.
• On a rotating basis, perform routine paging system data base maintenance i.e.compacting and on-call schedules.
• Provide call center dispatching of emergency teams for internal and external disasters, blue alerts, bomb threats, etc.
• Provide after hour, weekendand holiday answering service for HFH Medical Group and HFHS Medical Center
• Provide after hour, weekendand holiday answering service for the Referring Physicians Office.
• Process U.S. Postal and HFHS Inter-departmental mail.
• Maintain computerized database for internal HFHS management mailing distributions.
• Perform other related duties as assigned.

EDUCATION/EXPERIENCE REQUIRED:

High School Diploma or equivalent

One year of computer technology, data entry, and work processing skills.

One year of college course work in Business is preferred.

Additional Information

• Organization: Henry Ford Jackson Hospital
• Department: Communications Center
• Shift: Variable
• Union Code: Not Applicable

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

• Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more.
• Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity / Aff…

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.

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