Commissions Support Specialist for Agents

4062 Aetna Resources, LLC; United States; Sur place; USD 23 000 - 39 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Résumé du poste

CVS Health is seeking a Customer Service Representative on the Commissions Phone Team to support the agent community with commission inquiries, payments, and records. You will handle calls, emails, and written correspondence, research issues, and ensure timely resolutions while delivering a positive agent experience.

The role emphasizes accuracy, cross-functional collaboration, and mastery of commission policies and tools.

Qualifications

• 1+ years of customer service experience.
• Proficient in Microsoft Office, including Excel.
• Strong analytical and problem-solving skills.
• Proficiency with basic computer applications and data entry.
• Ability to think critically and make sound decisions.
• Strong organizational skills in a fast-paced environment.
• Excellent written and verbal communication skills.

Responsabilités

• Serve as a primary point of contact for agents, providing support for commission inquiries, payments, statements, and account concerns.
• Research, analyze, and resolve commission-related issues with accuracy and timeliness.
• Maintain detailed records of agent contacts and resolutions in established systems.
• Collaborate with cross-functional teams to identify process improvements and enhance service delivery.

Connaissances

Customer service

Excel

Analytical thinking

Data entry

Communication skills

Organizational skills

Decision making

Formation

High School Diploma or GED

Outils

SQL

Description du poste

CVS Health is seeking a Customer Service Representative on the Commissions Phone Team to support the agent community with commission inquiries, payments, and records. You will handle calls, emails, and written correspondence, research issues, and ensure timely resolutions while delivering a positive agent experience.

The role emphasizes accuracy, cross-functional collaboration, and mastery of commission policies and tools.