Commissions & Agent Support Specialist

4062 Aetna Resources, LLC; Franklin (VA); Presencial; USD 23.000 - 39.000; Jornada completa

Descripción de la vacante

CVS Health is hiring a Customer Service Representative for the Commissions Phone Team in the United States. You will handle commission-related inquiries from agents via phone, email, and written correspondence, delivering accurate information and resolving issues.

The role emphasizes research, policy education, and guidance on available tools, while collaborating with field sales and internal teams to ensure superior service and agent satisfaction.

Formación

• 1+ year customer service in call center/healthcare/insurance or related environment.
• Strong verbal and written communication skills.
• Experience handling inquiries by phone, email, or written correspondence.
• Basic computer proficiency in Outlook, Word, Excel and data entry.
• Ability to multitask in a fast-paced environment.

Responsabilidades

• Support commission-related inquiries from Aetna's agent community via phone, email, and written correspondence.
• Research concerns and resolve issues related to commissions, statements, payments, and agent records.
• Educate agents on commission processes and guide them to available tools and resources.
• Collaborate with internal teams to ensure timely, accurate resolutions.

Conocimientos

Customer service

Phone support

Multitasking

Verbal and written communication

Data entry

Educación

Associate degree

High school diploma

Herramientas

Microsoft Outlook

Microsoft Word

Microsoft Excel

Descripción del empleo

CVS Health is hiring a Customer Service Representative for the Commissions Phone Team in the United States. You will handle commission-related inquiries from agents via phone, email, and written correspondence, delivering accurate information and resolving issues.

The role emphasizes research, policy education, and guidance on available tools, while collaborating with field sales and internal teams to ensure superior service and agent satisfaction.