Client Compensation Specialist

Associate Staffing; Tempe (AZ); Híbrido; USD 25.000 - 39.000; Tempo integral

Resumo da vaga

Associate Staffing LLC is seeking a Commission Support Specialist for a Greater Phoenix, AZ hybrid role. You will handle inbound calls from clients and support staff, researching issues and resolving complex commission questions during the busy tax season.

The position is a 6-month contract starting ASAP. The ideal candidate has phone-based customer service experience and a background in financial services, brokerage or banking, with strong problem-solving skills and calm communication under

Qualificações

• Phone-based customer service experience.
• Financial services experience in investments, brokerage or banking.
• Strong probing and problem-solving skills.
• Patience and a calm approach with frustrated callers.
• Comfort asking questions and thinking creatively when the answer isn’t obvious.
• Ability to pass a background check.

Responsabilidades

• Handle a steady volume of inbound calls from clients and their support staff.
• Ask the right questions to uncover the real issue, then research and resolve it.
• Own complex cases through to resolution, including follow-up with partner firms.
• Explain commission structures and reporting tools to clients and internal teams.
• Reach out proactively on time-sensitive items.
• Support teammates with training, backup coverage and process improvements.

Conhecimentos

Phone-based customer service

Financial services experience

Probing and problem-solving

Patience and calm

Asking questions creatively

Background check clearance

Descrição da vaga

Commission Support Specialist - Greater Phoenix, AZ (Hybrid)

Our client, an established financial services company, is hiring multiple Commission Support Specialists to support its service team through tax season. This is a phone-based, frontline role helping clients resolve compensation and commission questions.

Details

• Location: Greater Phoenix, AZ, hybrid (3 days onsite)
• Duration: 6-month contract
• Start: ASAP

What you’ll do

• Handle a steady volume of inbound calls from clients and their support staff
• Ask the right questions to uncover the real issue, then research and resolve it
• Own complex cases through to resolution, including follow-up with partner firms
• Explain commission structures and reporting tools to clients and internal teams
• Reach out proactively on time-sensitive items
• Support teammates with training, backup coverage and process improvements

What you bring

• Phone-based customer service experience
• Financial services experience in investments, brokerage or banking
• Strong probing and problem-solving skills
• Patience and a calm approach with frustrated callers
• Comfort asking questions and thinking creatively when the answer isn’t obvious
• Ability to pass a background check

Associate Staffing is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds to apply for open positions with our company.