Customer Service Rep 1

Primerica; United States; Sur place; USD 30 000 - 33 000; Plein temps

Avantages offerts par ce poste

Day one health, dental, and vision

401(k) Plan with employer match

Vacation, sick, holiday and volunteer 

Life and disability insurance

Flexible Spending Account & Health Sav

Professional development

Tuition reimbursement

Company-sponsored social and philanthr

Résumé du poste

Primerica is seeking a Customer Service Representative I to support the Field Compensation Department in handling commissions and compensation inquiries from agents. The role emphasizes accuracy, customer focus, and clear communication as you research issues and provide timely solutions.

Ideal candidates bring a high school diploma, strong verbal and written skills, experience in call centers, and the ability to manage high-volume inquiries while upholding quality service.

Qualifications

• High School Diploma or GED required.
• Call center or customer service experience preferred; 1 year is a plus.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Ability to organize and present information clearly in verbal and written formats.
• Strong problem-solving and decision-making skills.
• Ability to manage high-volume call activity while maintaining quality service.
• Remain professional with difficult or irate customers.
• Strong attention to detail and accuracy.
• Proficient PC skills, including intermediate Microsoft Word knowledge.
• Ability to learn and retain knowledge of company products, policies, and procedures.

Responsabilités

• Respond to incoming telephone and written inquiries from agents regarding commissions and compensation matters.
• Research and resolve customer concerns accurately and efficiently.
• Ask probing questions to identify root causes and provide solutions.
• Recognize and elevate priority situations to appropriate parties when necessary.
• Complete corrections and follow-through actions identified during interactions.
• Document research, resolutions, and communications thoroughly and accurately.
• Maintain a professional and courteous demeanor, even in challenging customer situations.
• Consistently meet quality, productivity, and service standards.
• Develop and maintain understanding of company products, policies, and procedures.

Connaissances

High-volume calls

Customer service

Verbal communication

Written communication

Problem solving

Decision making

Attention to detail

Professionalism

Organizational skills

Microsoft Word proficiency

Product/policy knowledge retention

Formation

High School Diploma or GED

Outils

Microsoft Word

Description du poste

Join Our Team In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”.

About this Position

The Customer Service Representative I serves as a key member of the Field Compensation Department, providing exceptional service and support to Primerica agents. In this role, you will handle both telephone and written inquiries related to commissions and compensation matters. Successful candidates are customer-focused, detail-oriented, and able to effectively manage a high volume of inquiries while maintaining professionalism and accuracy. You will be responsible for identifying and resolving issues, recognizing priority situations, conducting thorough research, performing necessary corrections, and documenting findings accurately. The ideal candidate is a strong communicator who can think critically, make sound decisions, and deliver a positive customer experience in every interaction.

Responsibilities & Qualifications

• Respond to incoming telephone and written inquiries from agents regarding commissions and compensation matters.
• Research and resolve customer concerns accurately and efficiently.
• Ask probing questions to identify the root cause of issues and provide appropriate solutions.
• Recognize and elevate priority situations to the appropriate parties when necessary.
• Complete all required corrections and follow-through actions identified during customer interactions.
• Document research, resolutions, and customer communications thoroughly and accurately.
• Maintain a professional and courteous demeanor, even in challenging customer situations.
• Consistently meet quality, productivity, and service standards.
• Develop and maintain a strong understanding of company products, policies, and procedures.

Qualifications, Skills, and Abilities

• High School Diploma or GED required.
• Previous call center or customer service experience preferred; a minimum of one year is a plus.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication abilities.
• Ability to organize and present information clearly and concisely in both verbal and written formats.
• Strong problem-solving and decision-making skills.
• Ability to manage high-volume call activity while maintaining quality service.
• Ability to remain professional when handling difficult or irate customers.
• Strong attention to detail and accuracy.
• Proficient PC skills, including intermediate Microsoft Word knowledge.
• Ability to learn and retain knowledge of company products, policies, and procedures.

Salary: $30,000-$33,000 based on experience

FLSA status: This position is exempt (not eligible for overtime pay): No

Our Benefits:

• Day one health, dental, and vision insurance
• 401(k) Plan with competitive employer match
• Vacation, sick, holiday and volunteer time off
• Life and disability insurance
• Flexible Spending Account & Health Savings Account
• Professional development
• Tuition reimbursement
• Company-sponsored social and philanthropy events

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws. At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Primerica is a leading provider of financial products and services to middle-income families in the U.S. and Canada. Since 1977, Primerica has helped millions of middle-income households protect their families and save for the future. We insure over 5.5 million lives and have approximately 3.0 million client investment accounts. Headquartered in metro Atlanta, Primerica is a Fortune 1000 company with over 2,800 employees located in the U.S. and Canada. Our employees are an integral part of achieving Primerica’s mission in creating more financially independent families and supporting over 151,000 licensed financial representatives across the U.S. and Canada. The Company’s competitive salaries, award-winning benefits packages, and employee recognition programs are just a few of the reasons the average employee tenure is 13 years.

Awards and Recognitions Newsweek’s America’s Greatest Workplaces USA Today’s Top Workplaces USA Atlanta Journal-Constitution’s Top Workplaces Forbes America’s Best Insurance Companies #1 Most Trusted Life Insurance Company by Investor’s Business Daily #3 Most Trusted Financial Company by Investor’s Business Daily

The Company’s competitive salaries, award-winning benefits packages, and employee recognition programs are just a few of the reasons the average employee tenure is 13 years.

Our stock is traded on The New York Stock Exchange under the symbol “PRI.”