Commission‑Eligible Auto Service Concierge

CarMax; California (MO); On-site; USD 17,000 - 26,000; Full time

Benefits offered by this job

Commission

Job summary

CarMax in Pineville, NC is seeking a Service Consultant to be the trusted link between customers and technicians, guiding through service and repair with clear communication.

You will document concerns, create repair orders, explain repairs, and assist with invoices and payments while maintaining a positive, efficient service experience.

Flexibility to work varied shifts, including nights and weekends, is required.

Qualifications

• Excellent customer service skills and professionalism.
• Ability to listen actively and communicate clearly.
• Ability to record and interpret data with basic computer skills.
• Willingness to work varied shifts, including nights, weekends, and holidays.
• Ability to collaborate across departments in a fast-paced environment.

Responsibilities

• Welcome and engage customers with professionalism and empathy, ensuring a positive service experience from start to finish.
• Accurately document customer concerns and create detailed repair orders for technicians and provide timely updates on vehicle status.
• Consult with customers on recommended repairs and explain service details clearly.
• Review completed work for accuracy and prepare invoices for billing.
• Process service payments and manage cash transactions responsibly.
• Coordinate workflow to maintain productivity in a fast-paced environment.
• Follow EH&S requirements and maintain a clean and orderly work area.

Skills

Customer service

Active listening

Phone etiquette

Data entry

Cross-department collaboration

Flexibility

Job description

CarMax in Pineville, NC is seeking a Service Consultant to be the trusted link between customers and technicians, guiding through service and repair with clear communication.

You will document concerns, create repair orders, explain repairs, and assist with invoices and payments while maintaining a positive, efficient service experience.

Flexibility to work varied shifts, including nights and weekends, is required.