Commission-Driven Service Advisor – High-Volume Auto Shop

Bill Cramer Cadillac; Panama City (FL); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Paid training

401(k) match

Health insurance after 60 days

Company pays 75% of health plan

Dental & vision after 60 days

3 weeks of vacation

Life insurance after 1 year

Family owned dealer

5 paid holidays

Job summary

Bill Cramer Auto in Panama City is seeking a Service Advisor to join our growing team. The position offers commission-based earnings with a steady flow of work and a focus on delivering excellent customer service.

You will act as the liaison between customers and technicians, handle estimates, repair orders, and warranty administration while promoting service specials and keeping customers informed on timing and costs.

Qualifications

• Previous Service Advisor experience preferred.
• Excellent customer service mindset.
• Basic mechanical understanding of automobiles.
• Strong work ethic and reliability.

Responsibilities

• Initiate automotive services and repairs by identifying problems and writing repair orders; verify warranty coverage.
• Serve as the communicator between customer and technician to ensure needs are understood.
• Verify warranty and service contract coverage; explain provisions and exclusions.
• Develop estimates by costing parts, labor and materials; present pricing to customers.
• Prepare repair orders detailing symptoms, problems and required services; obtain approvals.
• Communicate additional repair needs based on vehicle inspection and timelines.
• Administer manufacturer warranty for qualifying repairs.
• Greet customers professionally and help resolve concerns; discuss service options and timelines.

Skills

Customer service

Communication

Team player

Organizational skills

Attention to detail

Positive attitude

Valid driver's license

Job description

Bill Cramer Auto in Panama City is seeking a Service Advisor to join our growing team. The position offers commission-based earnings with a steady flow of work and a focus on delivering excellent customer service.

You will act as the liaison between customers and technicians, handle estimates, repair orders, and warranty administration while promoting service specials and keeping customers informed on timing and costs.