Service Advisor

Bill Cramer Chevrolet Cadillac GMC, Inc; Panama City (FL); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

90 day paid training

401K and employer matching 2%

Health insurance after 60 days

Company pays 75% of base health plan

Dental and vision after 60 days

3 weeks vacation

Life insurance after a year

Family owned dealer

5 paid holidays

Job summary

Bill Cramer Chevrolet Cadillac GMC, Inc in Panama City, FL is seeking a Service Advisor to join our growing team. This role involves initiating automotive services, developing estimates, and writing repair orders while serving as the key liaison between customers and technicians to ensure service needs are clearly understood.

We offer a commission-based earnings model with a 90-day paid training period and a comprehensive benefits package including 401(k) with company matching, health, dental

Qualifications

• Previous Service Advisor experience preferred.
• Strong customer service mindset and communication skills.
• Good organizational skills and attention to detail.
• Positive, energetic work style with reliability.

Responsibilities

• Initiate automotive services by identifying vehicle issues and service requests; verify coverage; develop estimates; write repair orders; maintain customer records.
• Serve as the liaison between customer and technician to ensure understanding of needs and repairs.
• Verify warranty and service contract coverage; explain provisions and exclusions.
• Develop estimates by costing materials and labor; determine customer payment and deductibles.
• Prepare RO by detailing symptoms, problems, and required repairs; obtain approvals and enter into system.
• Communicate additional needs to the customer based on inspection; manage expectations.

Skills

Team player

Customer service

Organized

Detail oriented

Positive attitude

High energy

Work ethic

Driver's license

Job description

As a family owned and operated business, the Bill Cramer has been proudly serving the Panama City area for over 60 years.

Bill Cramer Auto is currently looking for a Service Advisor to join our growing team. Service Advisor earn a great income! This position is commission based only, but we will bring the work to you! Our Service Departments are growing due to high customer demand, so you will have no problem having work day to day. Service Advisor can earn an above average income. If you recognize the value in being a team player and are goal oriented, then Bill Cramer GM would be the "Home" for you!

Benefits

• 90 day Paid Training Period
• 401K and Employer Matching 2%
• Health Insurance after 60 days of employment
• Company pays 75% of the base Health insuranceplan.
• Dental and Vision insurance after 60 days of employment
• 3 weeks of vacation.
• Life insurance the company provides after a year.
• Family owned dealer
• 5 Paid Holidays

Service Advisor Responsibilities:

• As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
• Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns.
• Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses.

Service Advisor Qualifications:

• Previous Service Advisor experience, preferred
• A team player who is focused on providing exemplary customer service
• Basic mechanical understanding of an automobile
• Strong organizational skills and detail oriented
• Positive and outgoing personality with high energy
• Confidence and persistence
• Upbeat positive attitude
• Strong work ethic
• Valid driver's license with a clean driving record

We are an Equal Opportunity Employer. All applicants must submit to and pass pre-employment testing to include a background check, drug screening and MVR.