Auto Service Advisor — Uncapped Commission & Growth

Chapman Automotive Group; Phoenix (AZ); On-site; USD 48,000 - 75,000; Full time

Benefits offered by this job

Uncapped commission

Career growth opportunities

Team-oriented workplace

Employee discounts

Job summary

Chapman Hyundai Phoenix is seeking an experienced Service Advisor to serve as the liaison between customers and technicians, helping clients understand maintenance needs while delivering an exceptional service experience.

You will schedule appointments, assess service requirements, and prepare accurate repair orders with cost/time estimates in a fast-paced, team-driven environment. Benefits include uncapped commissions and a supportive workplace.

Qualifications

• Must be at least 20 years of age.
• Positive attitude with a passion for providing exceptional customer service
• Ability to multi-task in a fast-paced customer service environment
• Previous Service Advisor experience preferred
• Excellent interpersonal and customer service skills
• Strong communication skills with the ability to explain vehicle service needs clearly
• Strong organizational and time management abilities
• Proven ability to achieve sales goals
• Valid driver’s license with a clean driving record
• Must pass a pre-employment background check and drug screen

Responsibilities

• Schedule, confirm, and prepare for customer service appointments
• Determine vehicle service needs based on customer feedback, inspections, and mileage
• Create repair orders with accurate cost and time estimates
• Communicate with technicians and parts associates to ensure timely completion of repairs
• Monitor repair progress and provide customers with updates throughout the service process
• Follow up with customers after service completion to ensure satisfaction and resolve concerns promptly

Skills

Customer service

Communication skills

Interpersonal skills

Time management

Multi-tasking

Sales skills

Job description

Chapman Hyundai Phoenix is seeking an experienced Service Advisor to serve as the liaison between customers and technicians, helping clients understand maintenance needs while delivering an exceptional service experience.

You will schedule appointments, assess service requirements, and prepare accurate repair orders with cost/time estimates in a fast-paced, team-driven environment. Benefits include uncapped commissions and a supportive workplace.