Commercial & Specialty Loan Servicing Specialist

Celtic Bank Corp.; Salt Lake City (UT); Hybrid; USD 52,000 - 74,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Life and long-term disability coverage

HSA and FSA plans

Holidays and paid time off

Wellness program

Job summary

Celtic Bank Corp. in Salt Lake City is seeking a Specialty Loan Servicing Associate to support day-to-day servicing of commercial and specialty loan relationships, ensuring accurate processing and timely customer responses.

You will work with borrowers and internal teams to maintain records, verify funding conditions, and uphold policy compliance while identifying improvements to processes and the customer experience.

Qualifications

• Must be detail-oriented with a commitment to accuracy.
• Strong organizational skills and ability to multitask.
• Analytical thinker with problem-solving abilities.
• Effective verbal and written communication skills.
• Customer-focused mindset and excellent service orientation.
• Ability to work independently and with cross-functional teams.
• Proficiency with Microsoft Office and business systems.
• Ability to learn new products, systems, and processes quickly.

Responsibilities

• Process loan payments, advances, disbursements, paydowns, and other servicing transactions.
• Maintain accurate loan records, documentation, and system data.
• Review funding requests and verify required documentation and conditions prior to funding.
• Monitor borrower reporting requirements and follow up on required financial information and documentation.
• Research and resolve servicing discrepancies, transaction issues, and customer inquiries.
• Support cash management and account-related servicing activities.
• Partner with lending, portfolio management, credit, and operations teams to support customer relationships.
• Ensure servicing activities comply with established policies, procedures, and internal controls.
• Identify opportunities to improve processes, controls, and the overall customer experience.

Skills

Attention to detail

Organizational skills

Analytical abilities

Communication skills

Customer-focused

Team collaboration

Microsoft Office

Learning agility

Education

Bachelor’s or Associate’s degree in Business/Finance/Accounting

Tools

Microsoft Office

Job description

Celtic Bank Corp. in Salt Lake City is seeking a Specialty Loan Servicing Associate to support day-to-day servicing of commercial and specialty loan relationships, ensuring accurate processing and timely customer responses.

You will work with borrowers and internal teams to maintain records, verify funding conditions, and uphold policy compliance while identifying improvements to processes and the customer experience.