Commercial Solutions Architect: AI & Compliance

Precision Labs; Northern (KY); Hybrid; USD 125,000 - 192,000; Full time

Benefits offered by this job

Stock equity

Health & Wellness premiums

401(k) plan

Job summary

Drata is seeking an Associate Solutions Architect to be a customer-facing technical expert for the commercial segment, guiding customers to understand and adopt the Drata platform while building scalable content and tools.

You’ll work with Customer Success Managers to drive adoption, create Drata Academy content, run workshops, and help transform customer workflows with AI-powered features.

Qualifications

• 3–5 years of experience in a Solutions Architect, Technical Account Manager, Customer Success Engineer, or equivalent role in B2B SaaS.
• Experience producing technical content — including help articles, video walkthroughs, or e-learning modules.
• Experience in security or compliance-related industries (e.g., SOC 2, ISO 27001, HIPAA).
• Familiarity with AI-powered tools or platforms, with a willingness to develop deeper expertise in AI-assisted compliance workflows.
• Foundational experience with cloud platforms such as AWS, GCP, or Azure.
• Working knowledge of desktop applications and machine architecture on Windows, Mac, and Linux (including Chrome OS).
• Experience with REST APIs and JSON.
• Foundational experience with JavaScript, Python, or Bash/Shell/Unix scripting.
• Strong written and verbal communication skills, with comfort presenting to groups in a webinar or workshop format.
• Self-directed and organised, with the ability to manage a customer portfolio and multiple content workstreams simultaneously.

Responsibilities

• Own a book of business of commercial customers, maintaining awareness of each account's technical health and platform adoption status.
• Monitor customer health signals — including health score drops, usage threshold alerts, and renewal risk flags — and engage proactively with at-risk customers to provide targeted, limited-scope technical guidance.
• Provide limited-scope ad hoc technical support for commercial customers who raise specific, bounded integration or solutioning questions.
• Partner closely with Customer Success Managers to stay aligned on customer priorities, renewal timelines, and expansion opportunities with a technical dimension.
• Direct customers to self-service resources and digital assets where appropriate, reinforcing the commercial segment's self-sufficiency model.

Skills

Solutions Architect exp

Content creation

Security/compliance

AI tools familiarity

Cloud basics (AWS/GCP/Azure)

REST APIs & JSON

Scripting (JS/Python/Bash)

Communication skills

Self-directed

Job description

Drata is seeking an Associate Solutions Architect to be a customer-facing technical expert for the commercial segment, guiding customers to understand and adopt the Drata platform while building scalable content and tools.

You’ll work with Customer Success Managers to drive adoption, create Drata Academy content, run workshops, and help transform customer workflows with AI-powered features.