Commercial Service Operations Leader

Everon; Houston (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

Everon in Houston is seeking a results-driven leader to plan, implement, and manage the Commercial Service workforce, aligning field operations with company goals and safety standards.

You will drive productivity, scheduling, and cost control while supervising personnel, developing talent, and ensuring exceptional customer service.

This role requires 5–7 years of business experience in sales or operations, a four-year degree, and willingness to travel to support client schedules.

Qualifications

• Bachelor's degree required; Master's degree preferred.
• 5-7 years of business experience in sales and/or operations with field leadership.
• Strong understanding of fire, CCTV, security and card access systems, low-voltage systems, installation and testing.

Responsibilities

• Responsible for planning, implementing, and managing the activities of the Commercial Service workforce.
• Ensures the Commercial Service group meets company gross profit objectives through field productivity, scheduling, maximizing billings, and controlling costs.
• Provides adequate supervision and personnel deployment and utilization and materials purchasing and coordination to ensure maximum profit potential.
• Supervises all indirect cost and expense below budget levels.
• Accomplishes all commercial Service work within client and company agreed parameters.
• Provides timely and adequate sales support to ensure service field technicians are fully productive.
• Responsible for preparing proposals for potential clients.
• Sets realistic schedule for self and subordinates to ensure maximum utilization of resources and timely completion of tasks.
• Direct coordinate activities of work force to generate sales at or above company standards.
• Determines staffing requirements, interview, hire, develop and manage new employees, or oversee those personnel processes. Manage all employee annual performance reviews and month end performance reviews in a timely manner.
• Prepares budget, manage revenues and expenses, drive new customer acquisitions, ensure great customer service, and manage and prepare reports to document results.
• Authorize all expenditures handled directly by the department in adherence to company policy.
• May engineer, plan, schedule, service, program and or install simple to complex fire alarms systems and/or programming panels.
• Other duties as assigned.

Skills

Leadership

Operations management

Financial acumen

People management

Customer service

Interpersonal skills

Time management

Travel readiness

Education

Bachelor's degree

Master's degree preferred

Job description

Everon in Houston is seeking a results-driven leader to plan, implement, and manage the Commercial Service workforce, aligning field operations with company goals and safety standards.

You will drive productivity, scheduling, and cost control while supervising personnel, developing talent, and ensuring exceptional customer service.

This role requires 5–7 years of business experience in sales or operations, a four-year degree, and willingness to travel to support client schedules.