Service Supervisor

Everon; Lorton (VA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Short term disability

Long term disability

Life insurance

Wellbeing benefits

Paid time off

Job summary

Everon is seeking a senior operations leader to plan, implement, and manage the Commercial Service workforce across the organization. The role focuses on achieving gross profit objectives through productivity, scheduling, billing optimization, and cost control.

The ideal candidate brings 5–7 years of field leadership within the service industry, with strong knowledge of fire, CCTV, security, and low-voltage systems. Travel may be required to accommodate client schedules.

Qualifications

• 4-year degree required; Master’s Degree preferred.
• 5–7 years of business experience in sales and/or operations with field leadership experience.
• Strong understanding of fire, CCTV, security and card access systems, low-voltage systems.

Responsibilities

• Plan, implement, and manage the activities of the Commercial Service workforce.
• Meet company gross profit objectives through field productivity, scheduling, maximizing billings, and controlling costs.
• Supervise staffing, deployment, and utilization; manage annual and monthly performance reviews.
• Prepare proposals for potential clients and maintain client relationships.
• Set realistic schedules to maximize resource utilization and timely task completion.
• Direct coordinate activities to generate sales at or above company standards.
• Ensure customer service excellence and provide sales support to field technicians.

Skills

Leadership

Operations management

P&L responsibility

Fire alarm systems

Budgeting

Strategic planning

Staff development

Team building

Interpersonal skills

Travel available

Education

Bachelor's degree

Master's degree preferred

Job description

Company Overview:

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Position Summary:

Responsible for planning, implementing, and managing the activities of the Commercial Service workforce.

Duties and Responsibilities:

• Responsible for planning, implementing, and managing the activities of the Commercial Service workforce.

• Ensures the Commercial Service group meets company gross profit objectives through field productivity, scheduling, maximizing billings, and controlling costs.

• Provides adequate supervision and personnel deployment and utilization and materials purchasing and coordination to ensure maximum profit potential.

• Supervises all indirect cost and expense below budget levels.

• Accomplishes all commercial Service work within client and company agreed parameters.

• Provides timely and adequate sales support to ensure service field technicians are fully productive.

• Responsible for preparing proposals for potential clients.

• Sets realistic schedule for self and subordinates to ensure maximum utilization of resources and timely completion of tasks.

• Direct coordinate activities of work force to generate sales at or above company standards.

• Determines staffing requirements, interview, hire, develop and manage new employees, or oversee those personnel processes. Manage all employee annual performance reviews and month end performance reviews in a timely manner.

• Prepares budget, manage revenues and expenses, drive new customer acquisitions, ensure great customer service, and manage and prepare reports to document results.

• Authorize all expenditures handled directly by the department in adherence to company policy.

• May engineer, plan, schedule, service, program and or install simple to complex fire alarms systems and/or programming panels.

• Other duties as assigned.

Qualifications - External

Education/Certification:

• 4 year degree required. Master’s Degree preferred.

Experience:

• 5 – 7 years of business experience in sales and / or operations, with a minimum of 3 years of related Field Leadership experience preferably within the service industry and/ or with security, and previous Business Growth P&L responsibility preferred. Strong understanding of fire, CCTV, security and card access systems, low-voltage systems, installation and testing.

Skills/Requirements:

• Knowledge and experience in organizational effectiveness and operations management.

• Knowledge of financial and accounting principles and practices.

• Experience with employee relations, talent management/engagement, team building, customer service, and interpersonal skills.

• Superior leadership & supervisory skills, excellent time management, planning, and forward-thinking skills.

• Must demonstrate ability to work with and influence peers and management.

• Expert familiarity with applicable codes (i.e., NFPA 25 and NFPA 72).

• Available for travel, which may include nights and weekends to accommodate customer’s schedule.

• Physical requirements may include but are not limited to climbing up or down ladders, occasional lifting up to 50lbs, stairs, scaffolding, ramps and the like; remaining in a stationary position, often standing or sitting for prolonged periods; moving about to accomplish tasks or moving from one worksite to another; moving in different positions to accomplish tasks in various environments including tight and confined spaces; and general office duties including use of a computer.

• Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English

The budgeted pay range is based on multiple factors, including but not limited to tenure, previous experience, qualifications, certifications, and geographic considerations. Everon offers eligible employees competitive benefits, including health and welfare benefits, a 401(k) plan with company match, short term and long term disability coverage, life insurance, wellbeing benefits, and paid time off among others.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.