Commercial Service Manager

Snider Fleet Solutions; Fayetteville (AR); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k with match

Paid Time Off

Paid Holidays

Career Development

Job summary

Snider Fleet Solutions in the United States seeks a Commercial Service Manager to lead daily work-order distribution to technicians and oversee safety protocols. The role emphasizes strong leadership, customer focus, and operational efficiency across service activities.

You will guide technicians, manage workflows, and support branch operations while driving monthly revenue goals and staff training in a dynamic tire and retread environment.

Qualifications

• 5 years of experience assigning commercial service work orders to technicians.
• 3 years of experience as a commercial tire technician.
• Proficient in MS Office and the ability to learn other software Maddenco AS400 SAP BTN etc.
• Commercial TIA certification strongly preferred.
• Forklift Certification or ability to obtain following employment.
• Valid Drivers License or states equivalent and must be insurable to drive by company standards.

Responsibilities

• Receive, create, assign and monitor all service work orders to technicians.
• Manage productivity of technicians with a focus on monthly revenue goals.
• Provide ongoing training and skill development opportunities for technicians to enhance performance and stay current with industry standards.
• Step in to assist with work orders and technician tasks as needed during high demand or staffing shortages.
• Assist branch manager with maintaining up to date employee administrative files.
• Provide sales staff support with service quotes, product look ups and any customer concerns.
• Oversee customer scheduled fleet work, scrap tire analysis and other customer needs.
• Assist with warehouse duties, inventory, load/unload, barcoding, scan, billing.
• Conduct daily inspection of warehouse, service bays, trucks and equipment to ensure safety, cleanliness and organization.
• Ensure proper branch opening and closing procedures are being followed.

Skills

Leadership

Customer service

Time management

Communication

Analytical thinking

Tools

MS Office

Maddenco

AS400

SAP

BTN

Job description

Snider Fleet Solutions is one of the largest commercial tire dealers and retread service providers in the nation We are committed to excellence and recognize the dedication it takes to do a great job If you take pride in your work and are passionate building teams and long term relationships we want you on our team We go the extra mile in everything that we do

Join Our Team as a Commercial Service Manager

Snider Fleet Solutions is looking for a dynamic and results driven Commercial Service Manager to provide the daily direction and distribution of work orders to technicians In addition the Commercial Service Manager provides oversight of work performed and ensures that proper safety procedures and processes are followed Excellent interpersonal and leadership skills are vital for this role as positive teamwork is important for business growth

We Offer Competitive salary with bonus opportunityComprehensive benefits package including Medical Dental Vision and Employer Paid Life & Short Term Disability401k with company matchPaid Time Off PTO & Paid HolidaysOpportunities for professional development skill growth and career advancement

Qualifications

• 3 years of experience as a commercial tire technician
• 5 years of experience assigning commercial service work orders to technicians
• Proficient in MS Office and the able to learn other software Maddenco AS400 SAP BTN etc
• Commercial TIA certification strongly preferred
• Forklift Certification or ability to obtain following employment
• Valid Drivers License or states equivalent and must be insurable to drive by company standards

Key Responsibilities

• Receive create assign and monitor all service work orders to technicians
• Manage productivity of technicians with a focus on monthly revenue goals
• Provide ongoing training and skill development opportunities for technicians to enhance performance and stay current with industry standards
• Step in to assist with work orders and technician tasks as needed especially during periods of high demand or staffing shortages
• Assist branch manager with maintaining up to date employee administrative files
• Provide sales staff support with service quotes product look ups and any customer concerns
• Oversee customer scheduled fleet work scrap tire analysis and other customer needs
• Assist with warehouse duties inventory loadunload barcoding scan billing etc
• Conduct daily inspection of warehouse service bays trucks and equipment in order to ensure safety compliance cleanliness and organization
• Ensure proper branch opening and closing procedures are being followed

Skills and Abilities

• Exemplary leadership organizational and time management skills
• Superior customer service and communication skills both written and verbal
• Ability to multi task work effectively under pressure and time constraints
• Demonstrate strong analytical thinking and business insight
• Reliable and dependable with self initiative

Why Join Us

We value motivated individuals and are open to training the right candidate who demonstrates the skills drive and commitment to succeed If youre ready to grow your career in a supportive and dynamic environment wed love to hear from you Snider Fleet Solutions is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to the individuals race color sex national origin religion age disability genetic information status as a military veteran or any other characteristic protected by applicable law