Commercial Service Manager

Snider Fleet Solutions; Richland (MS); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive salary with bonus opportunity

Comprehensive benefits package

401(k) with company match

Paid Time Off (PTO) & Paid Holidays

Professional development and growth opportunities

Job summary

Snider Fleet Solutions is seeking a Commercial Service Manager in Richland, Mississippi, to oversee daily operations and direct work orders for technicians. The ideal candidate will have 5+ years in service work management and excellent leadership skills. Key responsibilities include managing technician productivity, providing training opportunities, and ensuring safety compliance in the workplace.

Join a supportive environment with a competitive salary, comprehensive benefits package, and opportunities for professional growth.

Qualifications

• 3+ years of experience as a commercial tire technician.
• 5+ years of experience assigning commercial service work orders.
• Commercial TIA certification strongly preferred.
• Forklift Certification or ability to obtain it.
• Valid Driver's License or equivalent and insurable to drive.

Responsibilities

• Assign and monitor all service work orders to technicians.
• Manage productivity of technicians to achieve monthly revenue goals.
• Provide ongoing training and skill development for technicians.
• Assist with work orders during high demand or staffing shortages.
• Conduct daily inspections to ensure safety and compliance.

Skills

Leadership

Customer service

Time management

Analytical thinking

Tools

MS Office

Maddenco

AS400

SAP

BTN

Job description

Join Our Team as a Commercial Service Manager!

Snider Fleet Solutions is looking for a dynamic and results-driven Commercial Service Manager to provide the daily direction and distribution of work orders to technicians. In addition, the Commercial Service Manager provides oversight of work performed and ensures that proper safety procedures and processes are followed. Excellent interpersonal and leadership skills are vital for this role, as positive teamwork is important for business growth.

We Offer:

• Competitive salary with bonus opportunity
• Comprehensive benefits package including Medical, Dental, Vision, and Employer-Paid Life & Short-Term Disability
• 401(k) with company match
• Paid Time Off (PTO) & Paid Holidays
• Opportunities for professional development, skill growth, and career advancement

Qualifications:

• 3+ years of experience as a commercial tire technician
• 5+ years of experience assigning commercial service work orders to technicians
• Proficient in MS Office and the able to learn other software (Maddenco, AS400, SAP, BTN, etc.)
• Commercial TIA certification (strongly preferred)
• Forklift Certification (or ability to obtain following employment)
• Valid Driver's License or state(s) equivalent and must be insurable to drive by company standards

Key Responsibilities:

• Receive, create, assign, and monitor all service work orders to technicians
• Manage productivity of technicians, with a focus on monthly revenue goals
• Provide ongoing training and skill development opportunities for technicians to enhance performance and stay current with industry standards
• Step in to assist with work orders and technician tasks as needed, especially during periods of high demand or staffing shortages
• Assist branch manager with maintaining up to date employee administrative files
• Provide sales staff support with service quotes, product look-ups, and any customer concerns
• Oversee customer scheduled fleet work, scrap tire analysis, and other customer needs
• Assist with warehouse duties (inventory, load/unload, barcoding, scan billing, etc.)
• Conduct daily inspection of warehouse, service bays, trucks, and equipment in order to ensure safety, compliance, cleanliness, and organization
• Ensure proper branch opening and closing procedures are being followed

Skills and Abilities:

• Exemplary leadership, organizational, and time management skills
• Superior customer service and communication skills (both written and verbal) Ability to multi-task, work effectively under pressure and time constraints
• Demonstrate strong analytical thinking and business insight
• Reliable and dependable with self-initiative

Why Join Us?

We value motivated individuals and are open to training the right candidate who demonstrates the skills, drive, and commitment to succeed! If you’re ready to grow your career in a supportive and dynamic environment, we’d love to hear from you!

Snider Fleet Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.