Commercial Service Manager

Snider Fleet Solutions; Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

401(k) with company match

Paid Time Off & Holidays

Professional development and career 1

Job summary

Snider Fleet Solutions is seeking a Commercial Service Manager to direct daily work orders to technicians and oversee service delivery, ensuring safety procedures are followed and quality is maintained.

The role requires strong leadership, communication, and problem-solving skills, with a focus on branch goals, team development, and customer service excellence in a dynamic fleet environment.

Qualifications

• Proven leadership and organizational abilities.
• Strong customer service and written/verbal communication skills.
• Ability to multi-task and perform under pressure.

Responsibilities

• Receive, assign, and monitor service work orders to technicians.
• Manage technician productivity toward monthly revenue goals.
• Provide training and skill development for technicians.
• Assist with high-demand periods and staffing shortages.

Skills

Leadership

Customer service

Time management

Analytical thinking

Self-initiative

Tools

MS Office

Maddenco

AS400

SAP

BTN

Job description

Snider Fleet Solutions is one of the largest commercial tire dealers and retread service providers in the nation. We are committed to excellence and recognize the dedication it takes to do a great job. If you take pride in your work and are passionate building teams and long-term relationships, we want you on our team! We go the extra mile in everything that we do!

Join Our Team as a Commercial Service Manager!

Snider Fleet Solutions is looking for a dynamic and results-driven Commercial Service Manager to provide the daily direction and distribution of work orders to technicians. In addition, the Commercial Service Manager provides oversight of work performed and ensures that proper safety procedures and processes are followed. Excellent interpersonal and leadership skills are vital for this role, as positive teamwork is important for business growth.

We Offer:

• Competitive salary with bonus opportunity
• Comprehensive benefits package including Medical, Dental, Vision, and Employer-Paid Life & Short-Term Disability
• 401(k) with company match
• Paid Time Off (PTO) & Paid Holidays
• Opportunities for professional development, skill growth, and career advancement

Qualifications:

• 2+ years of experience as a commercial tire technician
• 2-3+ years of experience assigning commercialservice work orders to technicians
• Proficient in MS Office and the able to learn other software (Maddenco, AS400, SAP, BTN, etc.)
• Commercial TIA certification (strongly preferred)
• Forklift Certification (or ability to obtain following employment)
• Valid Driver's License or state(s) equivalent and must be insurable to drive by company standards

Key Responsibilities:

• Receive, create, assign, and monitor all service work orders to technicians
• Manage productivity of technicians, with a focus on monthly revenue goals
• Provide ongoing training and skill development opportunities for technicians to enhance performance and stay current with industry standards
• Step in to assist with work orders and technician tasks as needed, especially during periods of high demand or staffing shortages
• Assist branch manager with maintaining up to date employee administrative files
• Provide sales staff support with service quotes, product look-ups, and any customer concerns
• Oversee customer scheduled fleet work, scrap tire analysis, and other customer needs
• Assist with warehouse duties (inventory, load/unload, barcoding, scan billing, etc.)
• Conduct daily inspection of warehouse, service bays, trucks, and equipment in order to ensure safety, compliance, cleanliness, and organization
• Ensure proper branch opening and closing procedures are being followed

Skills and Abilities:

• Exemplary leadership, organizational, and time management skills
• Superior customer service and communication skills (both written and verbal) Ability to multi-task, work effectively under pressure and time constraints
• Demonstrate strong analytical thinking and business insight
• Reliable and dependable with self-initiative

Why Join Us?

We value motivated individuals and are open to training the right candidate who demonstrates the skills, drive, and commitment to succeed! If you’re ready to grow your career in a supportive and dynamic environment, we’d love to hear from you!

Snider Fleet Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law