Commercial Service Coordinator: Customer Care & Dispatch

Nxcus; Town of Amherst (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

DWC Mechanical is seeking a Commercial Customer Service Coordinator to be the primary contact for our commercial service customers. The role focuses on building strong relationships, handling service requests, providing timely updates, and ensuring professional support from first contact through service completion.

The position also supports dispatching, scheduling, billing, invoicing, vendor coordination, and material ordering as needed, with cross-training available for the right candidate.

Qualifications

• Experience in customer service within service industries is preferred.
• Strong communication and problem-solving skills are required.
• Ability to coordinate dispatch, scheduling, and billing with attention to detail.

Responsibilities

• Serve as primary contact for service customers and manage inquiries.
• Provide timely updates from initial call to service completion.
• Prepare quotes and coordinate dispatch, scheduling, and invoicing as needed.

Skills

Customer service

Dispatch support

Scheduling

Billing

Vendor coordination

Job description

DWC Mechanical is seeking a Commercial Customer Service Coordinator to be the primary contact for our commercial service customers. The role focuses on building strong relationships, handling service requests, providing timely updates, and ensuring professional support from first contact through service completion.

The position also supports dispatching, scheduling, billing, invoicing, vendor coordination, and material ordering as needed, with cross-training available for the right candidate.