Commercial Customer Service Coordinator

Nxcus; Town of Amherst (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

DWC Mechanical is seeking a Commercial Customer Service Coordinator to be the primary contact for our commercial service customers. The role focuses on building strong relationships, handling service requests, providing timely updates, and ensuring professional support from first contact through service completion.

The position also supports dispatching, scheduling, billing, invoicing, vendor coordination, and material ordering as needed, with cross-training available for the right candidate.

Qualifications

• Experience in customer service within service industries is preferred.
• Strong communication and problem-solving skills are required.
• Ability to coordinate dispatch, scheduling, and billing with attention to detail.

Responsibilities

• Serve as primary contact for service customers and manage inquiries.
• Provide timely updates from initial call to service completion.
• Prepare quotes and coordinate dispatch, scheduling, and invoicing as needed.

Skills

Customer service

Dispatch support

Scheduling

Billing

Vendor coordination

Job description

Position Overview

DWC Mechanical is seeking a customer-focused Commercial Customer Service Coordinator to serve as a primary point of contact for our commercial service customers.

This role is centered on building strong customer relationships, handling incoming service requests, providing timely updates, preparing quotes, and ensuring customers receive responsive, professional support from the initial call through completion of service.

The position will also provide support with dispatching, scheduling, billing, invoicing, vendor coordination, and material ordering as needed. Previous dispatch experience is helpful but not required, and DWC will cross-train the right candidate.

The ideal candidate is organized, personable, and comfortable working in a fast-paced service environment. They should be able to understand a customer’s needs, communicate clearly, show empathy, and help coordinate solutions while maintaining strong follow-through.

Experience in commercial or residential HVAC, mechanical services, plumbing, electrical, facilities services, or a related service industry is preferred.