Commercial Sales Representative I

INTERNATIONAL BANK OF COMMERCE; Laredo (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

IBC Bank is seeking a Commercial Sales Representative I in its Laredo, TX area to provide efficient banking services and drive sales while building customer relationships. The role requires handling account requests, product recommendations, and collaborative teamwork in a fast-paced, office-based environment.

The position emphasizes customer service, accurate transaction processing, and active participation in bank outreach efforts, with bilingual English/Spanish skills advantageous for border

Qualifications

• High school diploma or GED required.
• Experience in customer service is preferred.
• Bilingual English/Spanish preferred for border markets.
• Strong communication and attention to detail required.
• Ability to process transactions accurately and efficiently.

Responsibilities

• Provide efficient and accurate banking services.
• Offer bank products and services to meet customer needs and build relationships.
• Assist with account opening/closing and inquiries.
• Update customer information and coordinate with other departments as needed.
• Record customer interactions in the Horizon system.
• Support loan collection, overdrafts, and servicing tasks as needed.
• Participate in meetings and outreach projects.
• Other duties as assigned.

Skills

Customer service

Bilingual English/Spanish

Communication

Attention to detail

Transaction processing

Microsoft Office

Team player

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type: Full time This is an in-office position. Department: 220 Commercial Lending

Job Summary

The Commercial Sales Representative I position is responsible for providing efficient and accurate customer and banking services while delivering the “IBC Experience”. Duties must be carried out accurately and efficiently in a fast-paced environment. This includes meeting customer needs by offering bank products and services and establishing new relationships and improved sales. Provides an excellent opportunity career-oriented individual.

Job Description

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

Delivers the IBC Experience by providing prompt, efficient and friendly customer service that result in sales.

Listens carefully, creates a connection, and establishes relationships with prospective customers by suggesting bank products and services that will benefit them.

Assists customers with account-related requests such as: (i) establishing or closing an account, inquiries about bank products and services, questions about checking and savings account transactions, etc.; (ii) transfer funds to assist customer needs; (iii) contact customers to notify them of check orders, debit cards, etc.; and (iv) update customer contact information and records. This may include interacting with other bank departments.

Logs and updates the bank’s system (Horizon) with notes regarding customer interaction.

Supports the International Officer with loan collection, overdrafts, clearing exceptions, certifications, and dormant accounts.

Assists to prepare with origination & servicing of deposit accounts and loans; also, gather all required documentation to comply with bank’s policies and procedures.

Assists in managing and servicing loan and deposit portfolios with a Commercial Sales Associate II and Commercial Lending Officer Meets customer financial needs by offering products and services through the Referral Program.

Exercises discretion - they will work with confidential customer information.

Attends meetings, events, and participates in the bank’s outreach projects.

Other duties as assigned.

SKILLS

• Customer service and goal oriented.
• For border markets preferably bilingual English/Spanish
• Effective communication (speaking and writing)
• Careful attention to details
• Able to process transactions accurately and efficiently.
• Proficient in computer skills and knowledgeable in Microsoft Office and its applications
• Team Player
• Basic math skills Instructing and Time Management

EDUCATION

High school graduate or GED equivalent.

Company Background

IBC Bank was founded 1966 to meet the needs of small businesses in Laredo, Texas. The bank's success is a result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. Our commitment to "Do More" for the communities we serve permeates our company from top down. The success of IBC and it's 50 consecutive years of growth and profitability are due to strong leadership, customer centric business philosophy and our motto of "Doing More" in our communities.

Wait there's more! We offer a comprehensive benefits package, based on eligibility, benefits include: Medical Plan Employer Paid Life Insurance Flexible Spending Program 401k Profit Sharing Program Supplemental Benefit Programs such as: Vision, Dental, Disability Tuition Assistance Program Sick Leave Vacation Paid Holidays