International Sale Representative I - On-site

INTERNATIONAL BANK OF COMMERCE; Laredo (TX); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical Plan

Employer Paid Life Insurance

401k

Profit Sharing

Flexible Spending Program

Tuition Assistance

Sick Leave

Vacation

Paid Holidays

Job summary

IBC Bank in Laredo, TX is seeking an International Sales Representative to build relationships and deliver personalized banking services in a fast-paced environment. The role supports an international officer and targets high net-worth clients with cross-border and domestic needs.

You will process transactions, promote bank products, and maintain accurate records while meeting monthly sales goals and ensuring regulatory compliance.

Qualifications

• Build relationships with international and domestic high net-worth customers.
• Process account transactions and service requests per policy.
• Meet monthly sales goals with the international officer.
• Maintain customer records and follow KYC procedures.

Responsibilities

• Listen, connect with clients, and refer products via bank system.
• Provide personalized banking services in fast-paced environment.
• Assist with loans secured by CDs and aid in collections.
• Update CRM notes and complete due-diligence tasks.

Skills

Bilingual English/Spanish

Customer service oriented

Strong communication skills

Time management

Problem resolution

Microsoft Office

Team player

Currency exchange understanding

Attention to detail

Education

High school diploma or GED

Banking experience preferred

Tools

CRM software (Horizon)

Microsoft Office

Job description

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's “We Do More” philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type: Full time This is an in‑office position. Department: 320 International Deposit Services

Job Summary: The International Sales Representative is responsible for relationship building and driving the IBC experience by providing personalized international and domestic banking services carried out accurately and efficiently in a fast‑paced environment with a “We Do More” attitude. This position supports an international officer who manages international and domestic high net‑worth bank customers.

Job Description

ESSENTIAL JOB FUNCTIONS The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents. Listens carefully, creates connections, and establishes relationships with long‑term and prospective high net‑worth international and domestic customers by suggesting bank products and services that will meet their needs. Refer products and services through the bank’s referral system. Drives the customer IBC experience by providing personalized service to customers for account‑related transaction requests (checking, savings, certificates of deposits, loans, wire transfers, etc.) to comply with bank’s policies and procedures. Under the One Team Concept, the international sales representative and international officer have monthly sales goals to meet. Assists international officer to prepare loans secured by certificates of deposit; also supports with loan collection, overdrafts, and assists the customer resolve issues. Logs and updates the bank’s Customer Relationship Management (through Horizon) system with notes regarding customer interaction and transactions. Follow‑up with customer due‑diligence, dormant accounts, foreign status recertification. Provides basic online banking customer support. Assists customers with credit and debit card needs, as well as orders and ensures delivery of check orders, debit cards, etc. Update customer contact information and records. Trains on Bank Secrecy Act (BSA), Anti‑Money Laundering (AML), Reg E, regulations, Federal Deposit Insurance Corp. (FDIC) coverage and ensures compliance with regulations when servicing customers in order to service high‑risk customers. Attends meetings, events and participates in the bank’s outreach projects. Other duties as assigned.

SKILLS

• Strong bilingual skills - must be fluent in English/Spanish


• Excellent verbal and written communication skills (English/Spanish)


• Customer service oriented (can begin conversation, build rapport, and promote products and services based on customer needs)


• Highly motivated and self‑starter


• Problem resolution


• Time management


• Goal oriented and focus on results


• Strong math skills and an understanding of currency exchange


• Attention to detail, discretion and confidentiality essential


• Microsoft Office skills (Outlook, Word, Excel, PowerPoint)


• Team player; builds relationship with international team to maximize customer experience.

EDUCATION/KNOWLEDGE/EXPERIENCE

• High school graduate or GED equivalent


• Prior sales or office work a plus; banking experience preferred


• Knowledge of Mexican identification documents a plus

IBC Bank was founded in 1966 to meet the needs of small businesses in Laredo, Texas. The bank's success is a result of an aggressive and innovative attitude. The Bank's “We Do More” philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. Our commitment to “Do More” for the communities we serve permeates our company from top down. The success of IBC and it's 50 consecutive years of growth and profitability are due to strong leadership, customer centric business philosophy and our motto of “Doing More” in our communities.

Wait there’s more! We offer a comprehensive benefits package, based on eligibility, benefits include:

• Medical Plan


• Employer Paid Life Insurance


• Flexible Spending Program


• 401k


• Profit Sharing Program


• Supplemental Benefit Programs such as:


• Vision


• Dental


• Disability


• Tuition Assistance Program


• Sick Leave


• Vacation


• Paid Holidays