Commercial Sales Representative I

ibc; Laredo (TX); On-site; USD 48,000 - 72,000; Full time

Job summary

IBC Bank is seeking a Commercial Sales Representative I to deliver the IBC Experience by providing prompt, friendly customer service and banking solutions in a fast-paced environment.

You will build relationships, discuss bank products, and assist with accounts, transfers, and servicing while supporting the International Officer and lending activities. This role emphasizes accuracy, confidentiality, and community outreach.

Qualifications

• High school diploma or GED required.
• Experience in customer service or banking is a plus.
• Bilingual in English/Spanish preferred for border markets.

Responsibilities

• Provide efficient and accurate customer and banking services.
• Offer bank products and services to meet customer needs and generate sales.
• Maintain notes in Horizon and update customer records.
• Assist with loan collection, overdrafts, and account servicing.
• Support deposit accounts and loan origination and servicing.

Skills

Customer service

Bilingual English/Spanish

Effective communication

Attention to detail

Transaction processing

Microsoft Office

Team player

Basic math

Time management

Instructing

Education

High school diploma or GED

Tools

Microsoft Office

Job description

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type:

Full time

This is an in-office position.

Department:

220 Commercial Lending

Job Summary:

The Commercial Sales Representative I position is responsible for providing efficient and accurate customer and banking services while delivering the "IBC Experience". Duties must be carried out accurately and efficiently in a fast-paced environment. This includes meeting customer needs by offering bank products and services and establishing new relationships and improved sales. Provides an excellent opportunity career-oriented individual.

Job Description:

ESSENTIAL JOB FUNCTIONS

• Delivers the IBC Experience by providing prompt, efficient and friendly customer service that result in sales.
• Listens carefully, creates a connection, and establishes relationships with prospective customers by suggesting bank products and services that will benefit them.
• Assists customers with account-related requests such as: (i) establishing or closing an account, inquiries about bank products and services, questions about checking and savings account transactions, etc.; (ii) transfer funds to assist customer needs; (iii) contact customers to notify them of check orders, debit cards, etc.; and (iv) update customer contact information and records. This may include interacting with other bank departments.
• Logs and updates the bank's system (Horizon) with notes regarding customer interaction.
• Supports the International Officer with loan collection, overdrafts, clearing exceptions, certifications, and dormant accounts.
• Assists to prepare with origination & servicing of deposit accounts and loans; also, gather all required documentation to comply with bank's policies and procedures.
• Assists in managing and servicing loan and deposit portfolios with a Commercial Sales Associate II and Commercial Lending Officer
• Meets customer financial needs by offering products and services through the Referral Program.
• Exercises discretion - they will work with confidential customer information.
• Attends meetings, events, and participates in the bank's outreach projects.
• Other duties as assigned.

SKILLS

• Customer service and goal oriented.
• For border markets preferably bilingual English/Spanish
• Effective communication (speaking and writing)
• Careful attention to details
• Able to process transactions accurately and efficiently.
• Proficient in computer skills and knowledgeable in Microsoft Office and its applications
• Team Player
• Basic math skills
• Instructing and Time Management

EDUCATION

High school graduate or GED equivalent.