Commercial Roofing Service Ops Coordinator

CMM Roofing, Inc; Philadelphia (Philadelphia County); On-site; USD 60,000 - 75,000; Full time

Job summary

CMM Roofing, Inc. is seeking a Commercial Roofing Service Coordinator to support our centrally managed service department in the Wilmington, DE area. This full-time, in-person role serves as the hub between customers, technicians, suppliers, and office staff.

You will own the service workflow, ensuring calls are scheduled, technicians are prepared, materials available, and work moves toward billing with accurate documentation and timely follow-up.

Qualifications

• The ideal candidate will have strong organizational and communication skills.
• Experience handling multiple customers, technicians, schedules, and priorities simultaneously.
• Excellent attention to detail and follow-through.
• Confident in communicating with field personnel and commercial customers.
• Proactive, problem-solving approach with ownership of the service workflow.

Responsibilities

• Receive and process commercial roof leak and repair requests.
• Create, maintain, and track service work orders within the CRM.
• Manage daily and weekly scheduling and dispatch of service technicians and crews.
• Communicate scheduling, service status, and follow-up needs with customers and technicians.
• Coordinate emergency service calls, return trips, and approved repairs.
• Provide technicians with job scopes, site contacts, access information, and required documentation.
• Review technician service notes, photographs, labor, materials, and job documentation for completeness.
• Order service materials and coordinate supplier pickups and deliveries as needed.
• Create and track purchase orders and ensure costs are assigned to the appropriate work order.
• Monitor open work orders from initial request through completion and billing readiness.
• Track completed work and help prevent billing delays.
• Assist with repair proposals, customer approvals, and scheduling approved work.
• Coordinate recurring roof inspections and preventive maintenance services.
• Maintain accurate customer, property, and service history within the CRM.

Skills

Strong organizational skills

Excellent communication skills

Multitasking / time management

Attention to detail

Ownership mindset / proactive problem‑

Tools

CRM software

Field-service management software

Job description

CMM Roofing, Inc. is seeking a Commercial Roofing Service Coordinator to support our centrally managed service department in the Wilmington, DE area. This full-time, in-person role serves as the hub between customers, technicians, suppliers, and office staff.

You will own the service workflow, ensuring calls are scheduled, technicians are prepared, materials available, and work moves toward billing with accurate documentation and timely follow-up.