Commercial Renewals Manager

Rozgoo; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Okta is seeking a Renewal Manager to oversee customer contract renewals across APJ, driving retention and revenue growth. You will partner with sales, customer success, and legal to craft renewal strategies and execute them to maximize value for customers and the business.

You will build strong customer relationships, analyze renewal risks, and identify opportunities for upsell and cross-sell. This is a strategic, customer-facing role with a global scope and high impact.

Qualifications

• Build and maintain strong customer relationships to ensure timely renewals.
• Demonstrate sales and negotiation skills to renew contracts on favorable terms.
• Analyse data to identify renewal risks and opportunities; develop renewal plans.

Responsibilities

• Manage and renew customer contracts across APJ.
• Collaborate with sales, customer success, and legal to ensure a seamless renewal process.
• Identify upsell opportunities and drive revenue growth through renewals.

Skills

Customer relationships

Sales & negotiation

Analytical thinking

Collaboration

Time management

Job description

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

About the role

As an Renewal Manager, you will be responsible for managing and renewing customer contracts across APJ to ensure customer retention and revenue growth. You will work closely with sales, customer success, and other cross-functional teams to develop and execute renewal strategies. Reporting to the Team Lead, Scale Renewals APJ, the Renewal Manager is a customer facing role and understands its not just a transactional role, but a strategic role in capitalising on the opportunity to validate their value with Okta as well as renew their service for another term. Below outlines some key attributes for a Renewals Manager:

• Customer Relationships: Build and maintain strong relationships with customers, understand their needs, and proactively engage with them to ensure timely renewals. Provide excellent customer service and address customer concerns or issues in a timely and satisfactory manner.
• Sales and Negotiation Skills: Demonstrate strong sales and negotiation skills to successfully renew customer contracts at favorable terms. Identify upsell and cross-sell opportunities to drive revenue growth. Prepare and deliver compelling sales presentations to customers to articulate the value of renewing their contracts. Understand the best strategies for objection handling.
• Analytical and Strategic Thinking: Analyse data and metrics to identify renewal risks, opportunities, and trends. Develop and execute strategic renewal plans tailored to each customer's unique requirements, including contract terms, pricing, and product/service offerings.
• Collaboration and Teamwork: Collaborate with internal teams, such as sales, customer success and legal, to ensure a seamless renewal process. Work closely with the sales team to align on account strategies, identify customer expansion opportunities, and resolve any customer-related issues.
• Organization and Time Management: Manage a large portfolio of customer contracts and renewals, ensuring timely follow-up, documentation, and completion of renewal activities. Prior