Commercial Refrigeration & Kitchen Equipment Service Technician

Saveway USA Corporation; Erie (Erie County); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Company vehicle

Tools provided

Uniforms

Mobile phone

401(k) match

Paid time off

Paid holidays

Technical training

Advancement opportunities

Team-based culture

Job summary

HRI Commercial Food Service is seeking a full-time Commercial Refrigeration & Kitchen Equipment Service Technician to diagnose, repair, and maintain commercial refrigeration and hot-side cooking equipment at customer sites across Western New York. This hands-on, field-based role requires independent work, strong customer communication, and pride in keeping kitchen operations running.

We offer a fully stocked service vehicle, tools, uniforms, and a mobile phone, plus a path for training,

Qualifications

• 3–5+ years field service in food service equipment or HVAC/R
• EPA Section 608 certification
• Experience servicing refrigeration and hot-side cooking equipment
• Reliable, self-directed with good time management
• Proficient reading wiring diagrams and schematics; troubleshoot electrical, mechanical and control systems
• Strong written and verbal communication with a customer-service orientation
• Valid driver’s license with acceptable driving record

Responsibilities

• Troubleshoot, diagnose, and repair commercial refrigeration systems (walk-ins, reach-ins, prep tables, merchandisers, ice machines)
• Perform preventive maintenance on refrigeration systems
• Assist with installation and startup of refrigeration systems
• Repair and maintain hot-side and other food service equipment
• Document work, quote repairs, and manage service time in dispatch app
• Communicate clearly with customers, dispatch, and teams in the field
• Participate in rotating on-call schedule, including evenings/weekends
• Maintain vehicle, tools, and stock, comply with safety policies and EPA refrigerant handling

Skills

Refrigeration

Diagnostic skills

Customer service

Time management

Reading schematics

Communication

Tools

Davisware

EPA 608 tooling

Job description

• Commercial Refrigeration & Kitchen Equipment Service Technician

Commercial Refrigeration & Kitchen Equipment Service Technician

Commercial Refrigeration & Kitchen Equipment Service Technician

Western New York

HRI Commercial Food Service is currently searching for a full-time, experienced Commercial Refrigeration & Kitchen Equipment Service Technician to diagnose, repair, and maintain commercial refrigeration and hot-side cooking equipment at customer sites throughout Western New York. This is a hands-on, field-based position for a technician who works independently, communicates directly with customers, and takes pride in keeping mission-critical kitchen operations running.

HRI Commercial Food Service is a fast-growing, full-service foodservice equipment contractor headquartered in Erie, PA. We design, furnish, install, and service commercial kitchens for restaurants, schools, healthcare, and hospitality operators across the region. Our team is known for expert craftsmanship, responsive support, and long-term client relationships.

What can we offer YOU?

• $30-$40/hour based on experience and certification level
• Fully stocked company service vehicle, tools, uniforms, and mobile phone
• 401(k) with company match
• Paid time off and holidays
• Paid ongoing technical training, certification support, and advancement opportunities
• Supportive, team-based culture with leadership that recognizes quality work

Qualifications

Required:

• Three (3) to five (5) or more years of field service experience in the food service equipment or HVAC/R industry
• EPA Section 608 certification (required), with strong refrigeration knowledge and diagnostic skills
• Demonstrated ability to service both refrigeration and hot-side cooking equipment
• Reliable and self-directed, with the ability to manage time, priorities, and workflow independently in the field
• Proficiency reading wiring diagrams and schematics and troubleshooting electrical, mechanical, and control systems
• Strong written and verbal communication skills, with a customer-service orientation
• Valid driver’s license and a driving record acceptable to the company’s insurance carrier

Preferred:

• CFESA certification or other trade credentials
• Experience installing refrigeration or kitchen equipment
• Familiarity with brands such as True, Beverage-Air, Kolpak, Delfield, Rational, Vulcan, Jackson, and Hobart
• Experience using mobile service dispatch platforms (e.g., Davisware)

Responsibilities:

• Troubleshoot, diagnose, and repair commercial refrigeration systems including walk-in coolers & freezers, reach-ins, prep tables, merchandisers and ice machines (Hoshizaki, Manitowoc, Scotsman, etc.)
• Perform scheduled preventive maintenance (PM) on refrigeration systems, including coil cleaning, pressure checks, leak detection, and refrigerant charge adjustments
• Assist with the installation and startup of refrigeration systems, including setting equipment, verifying utilities, and confirming systems operate to specifications
• Repair and maintain hot-side and other food service equipment, including:
• Document work performed, quote repairs, and manage assigned service time using the company’s mobile dispatch application
• Communicate clearly and professionally with customers, dispatch, and internal teams in the field
• Participate in a rotating emergency on-call schedule, including occasional evenings and weekends
• Maintain assigned vehicle, tools, and truck-stock inventory, and comply with all company safety policies and EPA refrigerant-handling requirements