Commercial Property Manager

Prologis; Columbia (MD); On-site; USD 89,000 - 122,000; Full time

Job summary

An established industry player seeks a dynamic Commercial Property Manager to join their Customer Experience Team. In this role, you'll oversee operations for a diverse portfolio of industrial properties, ensuring exceptional customer service and operational excellence. Your strategic insights will help optimize property performance while fostering meaningful relationships with clients. This forward-thinking company values adaptability and proactivity, offering a robust benefits package and opportunities for personal and professional growth. If you're passionate about real estate and customer experience, this is the perfect opportunity to make a significant impact.

Benefits

Healthcare Insurance

Dental Insurance

Vision Insurance

Generous Total Rewards Package

Leadership Development Opportunities

Qualifications

• 5+ years of experience in industrial/commercial real estate preferred.
• Must have a valid driver's license and a real estate sales license.

Responsibilities

• Oversee daily operations of assigned properties and customer relations.
• Develop property management strategies to enhance performance and satisfaction.
• Utilize Salesforce CRM to track customer interactions.

Skills

Customer Service

Interpersonal Skills

Organizational Skills

Communication Skills

Data Analysis

Flexibility

Team Management

Education

Real Estate Sales License

5+ years in Real Estate

Tools

Salesforce CRM

Job description

Job Title: Commercial Property Manager

Company: Prologis

Location: Columbia, Maryland

Employment Type: Full time

A day in the life

As a Commercial Property Manager, (also known as Real Estate and Customer Experience Manager), you would be part of a Customer Experience Team (CET) that strives to provide best-in-class service to customers in our 2 million square feet of industrial buildings in the Baltimore Central portion of our Baltimore/DC Market. Our customer base is diverse and we’re looking for someone who enjoys working with the biggest names in e-commerce logistics and warehouse operations.

Key responsibilities include:

• Oversee the day-to-day operations of assigned properties, including customer relations, maintenance, rent collection, and regulatory compliance.
• Act as the primary point of contact for customers within your portfolio, ensuring their operational needs are met with excellence.
• Identify opportunities to enhance the customer journey by leveraging technology and implementing feedback-driven improvements.
• Develop and implement effective property management strategies and plans to optimize property performance, value, and customer satisfaction.
• Maintain compliance with all policies and procedures.
• Conduct routine site inspections to ensure properties meet established standards regarding cleanliness and general appearance.
• Drive and motivate a team of 2 employees (maintenance technician, administrative personnel).
• Work collaboratively with internal teams to deliver seamless service.
• Assimilate and analyze information pertaining to market and economic conditions.
• Utilize Salesforce CRM to track interactions with customers.
• Support sustainability initiatives, including renewable energy projects and efficiency improvements.

Building blocks for success

• 5+ years of industrial/commercial real estate or equivalent experience preferred.
• A valid driver’s license is required with the ability to travel to multiple properties.
• Must have a current Real Estate sales license in the State of Maryland or be able to obtain a license within six months of commencing employment.
• Demonstrate a commitment to delivering proactive and responsive customer service.
• Able to adapt to change and willingness to take on new company initiatives.
• Strong interpersonal skills with the ability to build meaningful relationships.
• Experience with property transitions, portfolio acquisitions or company mergers.
• Ability to manage multiple tasks and prioritize effectively.
• Ability to process data and complete recurring variance reports.
• Excellent communication skills, with the ability to build and maintain professional relationships.
• Strong organizational and time management skills.
• Flexibility to work extended hours when required.
• Experience with budgeting cycles and CAM reconciliation processes preferred.

Hiring Salary Range: $89,000 - $122,000. Salary and whole compensation package to be determined by the candidate’s location, education, experience, knowledge, skills, and abilities.

People First

At Prologis, we value individuals who are decisive, courageous, and adaptable. Each employee plays an essential role in our success. We provide a generous total rewards package and focus on quality management and leadership development.

All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents.

All job offers are contingent upon successful completion of background verification. Prologis is an Equal Opportunity/Affirmative Action employer.