Commercial Process Excellence & CRM Leader

Ebro Electronic GmbH; Morton Grove (IL); On-site; USD 120,000 - 135,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) with company contribution

Paid time off

Parental leave

Tuition reimbursement

Job summary

Xylem is seeking a senior leader to own end-to-end commercial processes and CRM governance. You will partner with Sales, Customer Service, Marketing, Finance, and Operations to optimize performance and data quality while driving adoption of new solutions.

The role requires leading cross-functional initiatives, managing vendors, and delivering strategic enhancements that improve customer experience and process efficiency across the organization.

Qualifications

• Bachelor's degree or higher in a related field.
• Experience in BPM, CRM strategy, sales ops, or customer service operations.

Responsibilities

• Lead end-to-end commercial process design and optimization across functions.
• Define CRM roadmap priorities and manage enhancements.
• Analyze performance data and drive improvements in data quality and governance.
• Lead change-management and user adoption initiatives.

Skills

Process Optimization

Commercial Operations

CRM Strategy

Data Analysis

Stakeholder Management

Change Leadership

Project Management

Continuous Improvement

Customer Experience

Strategic Thinking

Communication & Facilitation

Problem Solving

Education

Bachelor's degree in Business Administration, Information Systems, Engineering, Operations Management, or related field

Master's degree preferred

Tools

Salesforce

Job description

Xylem is seeking a senior leader to own end-to-end commercial processes and CRM governance. You will partner with Sales, Customer Service, Marketing, Finance, and Operations to optimize performance and data quality while driving adoption of new solutions.

The role requires leading cross-functional initiatives, managing vendors, and delivering strategic enhancements that improve customer experience and process efficiency across the organization.