Strategic Commercial Ops & CRM Transformation Leader

YSI Inc.; Morton Grove (IL); On-site; USD 120,000 - 135,000; Full time

Job summary

Xylem is seeking a Senior Commercial Process Leader to drive end-to-end process optimization and CRM governance in the United States. You will own Salesforce-based initiatives, align requirements with business goals, and guide cross-functional teams across Sales, Customer Service, Marketing, Finance, and Operations.

The role emphasizes lean improvement, data-driven decision making, and adoption of new technologies to raise data quality and customer experience.

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Engineering, Operations Management, or related field.
• Master's degree preferred.
• 5+ years in business process management, CRM strategy, sales operations, customer service operations, or commercial excellence.
• 3+ years leading cross-functional projects and improvement initiatives.
• Experience supporting Salesforce or other enterprise CRM platforms.
• Strong understanding of commercial operations, customer lifecycle management, and customer experience processes.
• Experience with change management and technology adoption initiatives.

Responsibilities

• Lead evaluation, design, documentation, and optimization of end-to-end commercial processes.
• Own Salesforce and related CRM applications; define roadmap priorities.
• Gather requirements, analyze data, and translate into scalable improvements.
• Develop change-management and adoption strategies; lead testing and training.
• Oversee cross-functional projects; manage timelines, risks, and vendors.

Skills

Commercial Process Leadership

CRM Strategy

Business Analysis

Change Management

Project Management

Education

Bachelor's degree in Business Administration / Information Systems / Engineering / Operations Management

Master's degree preferred

Tools

Salesforce

CRM platforms

Analytics dashboards

Job description

Xylem is seeking a Senior Commercial Process Leader to drive end-to-end process optimization and CRM governance in the United States. You will own Salesforce-based initiatives, align requirements with business goals, and guide cross-functional teams across Sales, Customer Service, Marketing, Finance, and Operations.

The role emphasizes lean improvement, data-driven decision making, and adoption of new technologies to raise data quality and customer experience.