Commercial Ops Leader - Customer Experience

OLDCASTLE INFRASTRUCTURE, INC.; Littleton (CO); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Base salary $90,000–$110,000

15% annual bonus

401k plan

Vacation 2 weeks

Sick leave 56 hours

Disability benefits

Paid holidays 11 per year

Volunteer day

Job summary

CRH Americas Building Products is seeking a Commercial Operations Manager to lead a customer-focused team handling estimating, order fulfillment and project execution. You will develop Estimating, Customer Service and Project Management functions to ensure timely, accurate communication and exceptional service.

This role partners with Sales, Engineering, Production and Transportation to anticipate needs, resolve issues and meet commitments, while driving process improvements and strong financial

Qualifications

• BS degree or equivalent industry experience; MBA preferred.
• 5+ years sales and/or operations management in manufacturing, industrial or construction.
• Able to read blueprints and contracts.
• Strong business and financial acumen for profitable decisions.
• Excellent communication across contractors, engineers, subs and officials.
• Proficient with Word, Excel, Outlook and CRM software.
• Lean manufacturing certification or process improvement experience.

Responsibilities

• Build & lead a distinct team of estimators, customer service, and project leads.
• Maintain a long-term schedule across all product lines.
• Develop, implement, and streamline processes to manage sales orders.
• Forecast shipments monthly, quarterly, and yearly.
• Review POs for price, terms, and hand-off to Project Execution.
• Collaborate with Sales & Manufacturing to predict demand and optimize assets.
• Drive schedule attainment and resolve customer service issues.
• Minimize back charges and manage change orders to avoid scope creep.
• Deliver orders on-time and on-budget; perform other duties as assigned.

Skills

Sales management

Operations management

Financial acumen

Communication

Education

BS degree or equivalent

MBA preferred

Tools

Microsoft Office

CRM software

Job description

CRH Americas Building Products is seeking a Commercial Operations Manager to lead a customer-focused team handling estimating, order fulfillment and project execution. You will develop Estimating, Customer Service and Project Management functions to ensure timely, accurate communication and exceptional service.

This role partners with Sales, Engineering, Production and Transportation to anticipate needs, resolve issues and meet commitments, while driving process improvements and strong financial