Commercial Operations Lead: Customer Experience & Delivery

CRH; Littleton (CO); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

11 paid holidays per year

401k plan

Disability benefits

Vacation time

Job summary

CRH is seeking a Commercial Operations Manager to lead a customer-focused team across estimating, order fulfillment, and project execution at the Littleton, CO facility. You will develop Estimating, Customer Service and Project Management teams to ensure timely, accurate, and proactive communication with customers while driving operational excellence.

Reports collaborate with Sales, Engineering, Production, Transportation, Finance, Credit, and Collections to resolve issues and maintain strong

Qualifications

• BS degree or equivalent industry experience; MBA preferred.
• 5+ years sales and/or operations management experience in manufacturing, industrial or construction environment.
• Excellent communication skills and ability to relate across multiple levels with contractors, engineers, subs and government officials.
• Proficient in Microsoft Office programs (Word, Excel, Outlook) and CRM software.
• Process improvement or lean manufacturing certification.

Responsibilities

• Build & lead distinct team of estimators, customer service representatives, and project lead personnel to effectively process orders, service customers, manage risk, and improve internal processes
• Maintain a long-term schedule across all product lines
• Develops, implements, and streamlines processes to manage sales orders
• Effectively forecast shipments on a monthly, quarterly, and annual basis
• Review customer purchase orders to ensure compliance with approved price levels, terms and cycle commitments to coordinate hand-off to Project Execution teams
• Collaborates with other Oldcastle business units to drive process improvements; specifically act as a liaison between sales & manufacturing to predict demand and drive asset utilization and proactively manage COGs
• Works closely with other departments to drive schedule attainment and resolve customer service issues
• Proactively minimize, respond to, and negotiate customer back charges
• Manages the change order process to minimize scope creep
• Assumes overall responsibility to deliver orders on-time and on budget
• Other duties as assigned

Skills

Blueprint reading

Financial acumen

Communication skills

MS Office

CRM software

Education

BS degree

MBA preferred

Tools

CRM software

Microsoft Office

Job description

CRH is seeking a Commercial Operations Manager to lead a customer-focused team across estimating, order fulfillment, and project execution at the Littleton, CO facility. You will develop Estimating, Customer Service and Project Management teams to ensure timely, accurate, and proactive communication with customers while driving operational excellence.

Reports collaborate with Sales, Engineering, Production, Transportation, Finance, Credit, and Collections to resolve issues and maintain strong