Commercial Operations Manager

Oldcastle; Littleton (CO); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive base pay

Medical & dental benefits

401(k) plan

Disability benefits

Paid holidays

Volunteer day

Job summary

CRH Americas Building Products seeks a Commercial Operations Manager to lead a customer-focused team spanning Estimating, Customer Service and Project Management at our Littleton, CO facility. You will drive on-time, on-budget order execution while collaborating with Sales, Engineering, Production and Transportation to exceed customer expectations.

The role requires BS or equivalent with 5+ years in sales/ops management in manufacturing/construction, plus strong financial acumen and CRM/Office

Qualifications

• BS degree or equivalent industry experience.
• MBA preferred.
• 5+ years sales and/or operations management in manufacturing/industrial/construction.
• Ability to read blueprints and contracts.
• Strong business and financial acumen for profitable decisions.
• Excellent communication across contractors, engineers, subs and officials.

Responsibilities

• Lead estimators, customer service reps, and project leads to process orders and serve customers.
• Maintain a long-term schedule across product lines.
• Develop and streamline processes to manage sales orders.
• Forecast shipments monthly, quarterly, and annually.
• Review POs for pricing, terms, and hand-off to project execution.
• Collaborate with sales, manufacturing to predict demand and optimize assets.
• Resolve customer service issues with other departments.
• Minimize backcharges and manage change orders to reduce scope creep.
• Deliver orders on-time and on-budget.
• Assume overall responsibility for project delivery.
• Other duties as assigned.

Skills

Sales leadership

Operations management

Budgeting & forecasting

Blueprints & contracts

CRM software

Microsoft Office

Lean certification

Cross-functional collaboration

Education

BS degree or equivalent

MBA preferred

Tools

CRM software

Microsoft Excel

Microsoft Word

Outlook

Job description

Job Summary

The primary role of the Commercial Operations Manager is to lead a customer-focused commercial team that delivers exceptional customer experience throughout the estimating, order fulfillment, and project execution process. This leader is responsible for developing and managing Estimating, Customer Service and Project Management teams to ensure timely, accurate, and proactive communication with customers while driving operational excellence. The Commercial Operations Manager serves as a key advocate for the customer, partnering closely with Sales, Engineering, Production, and Transportation teams to anticipate needs, resolve issues, and ensure commitments are met. By fostering a culture of accountability, collaboration, and continuous improvement, this role ensures customer expectations are exceeded while supporting business objectives. Additionally, the Commercial Operations Manager works closely with Finance, Credit, and Collections teams to proactively address payment concerns, resolve disputes, and maintain strong customer relationships.

Job Location

This position will be on site at our Littleton, CO facility.

Job Responsibilities

• Build & lead distinct team of estimators, customer service representatives, and project lead personnel to effectively process orders, service customers, manage risk, and improve internal processes
• Maintain a long-term schedule across all product lines
• Develops, implements, and streamlines processes to manage sales orders
• Effectively forecast shipments on a monthly, quarterly, and annual basis
• Review customer purchase orders to ensure compliance with approved price levels, terms and cycle commitments to coordinate hand-off to Project Execution teams
• Collaborates with other Oldcastle business units to drive process improvements; specifically act as a liaison between sales & manufacturing to predict demand and drive asset utilization and proactively manage COGs
• Works closely with other departments to drive schedule attainment and resolve customer service issues
• Proactively minimize, respond to, and negotiate customer back charges
• Manages the change order process to minimize scope creep
• Assumes overall responsibility to deliver orders on-time and on budget
• Other duties as assigned

Job Requirements

• BS degree or equivalent industry experience required; MBA preferred
• 5 + years sales and/or operations management experience in manufacturing, industrial or construction environment preferred
• Demonstrated ability to read and understand blueprints and contracts
• Strong business and financial acumen that translates to sound, profitable sales, and business decisions
• Excellent communication skills and ability to relate across multiple levels with contractors, engineers, subs and government officials
• Proficient in Microsoft Office programs (Word, Excel, Outlook) and CRM software
• Process improvement or lean manufacturing certification

Compensation

• This role has a base salary range of $90,000 to $110,000/year + 15% annual bonus
• Vacation hours of two weeks per year
• Sick leave benefits up to 56 hours per annum
• 401k plan
• Short-term and long-term disability benefits
• 11 paid holidays per year
• Annual community volunteer paid day

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

CRH Americas Building Products (ABP), a CRH Company, is an affirmatively Action And Equal Opportunity Employer. EOE/Vet/Disability CRH is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.