Commercial Operations Manager

at OLDCASTLE INFRASTRUCTURE, INC. in; Littleton (CO); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

401k plan

Paid holidays

Vacation

Job summary

CRH Americas Building Products in Littleton, CO seeks a Commercial Operations Manager (Construction) to lead estimators, customer service and project management teams. You will ensure on-time, on-budget delivery and seamless communication with customers, sales, engineering, production, and transportation.

You will drive process improvements, forecast shipments, manage order to cash, and partner with finance, credit, and collections to resolve issues while maintaining strong customer

Qualifications

• BS degree or equivalent industry experience; MBA preferred.
• 5+ years sales and/or operations management experience in manufacturing, industrial or construction.
• Demonstrated ability to read and understand blueprints and contracts.
• Strong business and financial acumen that translates to sound, profitable sales, and business decisions.
• Excellent communication skills and ability to relate across multiple levels with contractors, engineers, subs and government officials.
• Proficient in Microsoft Office programs (Word, Excel, Outlook) and CRM software.
• Process improvement or lean manufacturing certification.

Responsibilities

• Build & lead distinct team of estimators, customer service representatives, and project lead personnel to effectively process orders, service customers, manage risk, and improve internal processes.
• Maintain a long-term schedule across all product lines.
• Develops, implements, and streamlines processes to manage sales orders.
• Effectively forecast shipments on a monthly, quarterly, and annual basis.
• Review customer purchase orders to ensure compliance with approved price levels, terms and cycle commitments to coordinate hand-off to Project Execution teams.
• Collaborates with other Oldcastle business units to drive process improvements; specifically act as a liaison between sales & manufacturing to predict demand and drive asset utilization and proactively manage COGs.
• Works closely with other departments to drive schedule attainment and resolve customer service issues.
• Proactively minimize, respond to, and negotiate customer back charges.
• Manages the change order process to minimize scope creep.
• Assumes overall responsibility to deliver orders on-time and on budget.
• Other duties as assigned

Skills

Communication skills

CRM software

MS Office

Lean manufacturing

Blueprints/Contracts

Cross-functional leadership

Financial acumen

Education

BS degree or equivalent

MBA preferred

Tools

CRM software

Microsoft Office

Job description

Commercial Operations Manager (Construction)

Job ID: 527621

CRH Americas Building Products is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

The primary role of the Commercial Operations Manager is to lead a customer-focused commercial team that delivers exceptional customer experience throughout the estimating, order fulfillment, and project execution process. This leader is responsible for developing and managing Estimating, Customer Service and Project Management teams to ensure timely, accurate, and proactive communication with customers while driving operational excellence. The Commercial Operations Manager serves as a key advocate for the customer, partnering closely with Sales, Engineering, Production, and Transportation teams to anticipate needs, resolve issues, and ensure commitments are met. By fostering a culture of accountability, collaboration, and continuous improvement, this role ensures customer expectations are exceeded while supporting business objectives. Additionally, the Commercial Operations Manager works closely with Finance, Credit, and Collections teams to proactively address payment concerns, resolve disputes, and maintain strong customer relationships.

Job Location

This position will be on site at our Littleton, CO facility.

Job Responsibilities

• Build & lead distinct team of estimators, customer service representatives, and project lead personnel to effectively process orders, service customers, manage risk, and improve internal processes
• Maintain a long-term schedule across all product lines
• Develops, implements, and streamlines processes to manage sales orders
• Effectively forecast shipments on a monthly, quarterly, and annual basis
• Review customer purchase orders to ensure compliance with approved price levels, terms and cycle commitments to coordinate hand-off to Project Execution teams
• Collaborates with other Oldcastle business units to drive process improvements; specifically act as a liaison between sales & manufacturing to predict demand and drive asset utilization and proactively manage COGs
• Works closely with other departments to drive schedule attainment and resolve customer service issues
• Proactively minimize, respond to, and negotiate customer back charges
• Manages the change order process to minimize scope creep
• Assumes overall responsibility to deliver orders on-time and on budget
• Other duties as assigned

Job Requirements

• BS degree or equivalent industry experience required; MBA preferred
• 5 + years sales and/or operations management experience in manufacturing, industrial or construction environment preferred
• Demonstrated ability to read and understand blueprints and contracts
• Strong business and financial acumen that translates to sound, profitable sales, and business decisions
• Excellent communication skills and ability to relate across multiple levels with contractors, engineers, subs and government officials
• Proficient in Microsoft Office programs (Word, Excel, Outlook) and CRM software
• Process improvement or lean manufacturing certification

Compensation

• This role has a base salary range of $90,000 to $110,000/year + 15% annual bonus
• Vacation hours of two weeks per year
• Sick leave benefits up to 56 hours per annum
• 401k plan
• Short-term and long-term disability benefits
• 11 paid holidays per year
• Annual community volunteer paid day

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

CRH Americas Building Products (ABP), a CRH Company, is an Affirmitive Action and Equal Opportunity Employer.

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.