Commercial Operations Orchestrator – Service & Repair

HOERBIGER Automatisierungstechnik Holding GmbH; Casper (WY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Company paid Short- and Long-Term (Dis

Life Insurance

Job summary

HOERBIGER Service Inc. in Casper, Wyoming seeks a Commercial Operations Specialist to own end-to-end service, repair, and non-routine order activity.

You will liaison among customers, sales, shop operations, engineering, supply chain, finance, and leadership to align requirements and business objectives across the order lifecycle. You will drive accuracy, efficiency, and execution in the service process, coordinating pricing, scheduling, materials, and delivery while maintaining customer

Qualifications

• Minimum of three years of related experience in service or repair coordination, customer service, commercial support, or a similar role.
• Proficiency with ERP systems and a strong understanding of order management processes.
• Demonstrated knowledge of repair operations, including workflow management, pricing, scheduling, and cross-functional coordination.

Responsibilities

• Serve as the primary point of contact for customers and sales regarding repair/service requests, order status, quotations, and delivery commitments.
• Coordinate workflow across Sales, Repair Operations, Engineering, and Supply Chain.
• Resolve material, scheduling, documentation, and order discrepancies.
• Maintain accountability for demand created through assigned orders and manage material requirements.
• Manage pricing clarification and quote reconciliation using historical information and business judgment.
• Support invoice processing and issue resolution to ensure accurate records and timely billing.
• Maintain ERP data integrity, execution records, and system compliance throughout the order lifecycle.

Skills

Service coordination

Repair coordination

Customer service

ERP systems

Order management

Pricing & quotes

Job description

HOERBIGER Service Inc. in Casper, Wyoming seeks a Commercial Operations Specialist to own end-to-end service, repair, and non-routine order activity.

You will liaison among customers, sales, shop operations, engineering, supply chain, finance, and leadership to align requirements and business objectives across the order lifecycle. You will drive accuracy, efficiency, and execution in the service process, coordinating pricing, scheduling, materials, and delivery while maintaining customer