Hands-On Service Operations Leader - Omaha

Concentric Corporation; Omaha (NE); On-site; USD 90,000 - 130,000; Full time

Job summary

Concentric Corporation in Omaha, NE is seeking an experienced Service Operations Manager to lead the day-to-day operations of a service and parts facility. You will be responsible for operations, financial performance, customer relationships, business development, team leadership, inventory, and facility management.

This hands-on leadership role requires balancing people, customers, and financial results, with the ability to guide employees, review metrics, resolve issues, and grow the business

Qualifications

• 3–5+ years of management experience within a service, parts, equipment, automotive, transportation, industrial, manufacturing, or related environment.
• Demonstrated experience leading employees and managing day‑to‑day operations.
• Experience managing or contributing to sales, margins, expenses, budgets, and profitability.
• Strong understanding of service operations, parts operations, or a comparable customer‑focused business.
• Ability to identify opportunities for operational and financial improvement.
• Experience developing and maintaining customer relationships.
• Comfortable generating new business and conducting customer outreach.
• Strong leadership and people‑management skills.
• Excellent verbal and written communication skills.
• Strong problem‑solving skills with the ability to resolve operational and customer issues.
• Proficiency with Microsoft Office, including Word and Excel.
• Valid driver's license and insurable driving record for occasional local travel.

Responsibilities

• Lead the daily operations of the facility, including parts and service functions
• Manage financial performance across sales, margins, expenses, and overall profitability
• Establish and monitor operational goals to improve productivity, shop efficiency, and customer service
• Develop and manage annual departmental budgets and provide corrective action plans when performance falls below expectations
• Lead, coach, train, motivate, and evaluate employees across the operation
• Ensure team members follow established company policies, procedures, and operational standards
• Develop and maintain strong relationships with existing customers while identifying opportunities to expand those partnerships
• Resolve escalated customer concerns professionally and maintain a high level of customer satisfaction

Skills

Management experience

People leadership

Operational excellence

Customer relationships

Budgeting & profitability

Financial analysis

MS Office (Word/Excel)

Verbal & written communication

Problem-solving

Professional judgment

Valid driver's license

Education

Bachelor's degree in Business/Operations/Management

Tools

MS Excel

Job description

Concentric Corporation in Omaha, NE is seeking an experienced Service Operations Manager to lead the day-to-day operations of a service and parts facility. You will be responsible for operations, financial performance, customer relationships, business development, team leadership, inventory, and facility management.

This hands-on leadership role requires balancing people, customers, and financial results, with the ability to guide employees, review metrics, resolve issues, and grow the business