Commercial Operations Specialist

Hoerbiger; Casper (WY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Company paid Short- and Long-Term (Dis

Life Insurance

Job summary

HOERBIGER Service Inc. in Casper, Wyoming seeks a Commercial Operations Specialist to own end-to-end service, repair, and non-routine order activity.

You will liaison among customers, sales, shop operations, engineering, supply chain, finance, and leadership to align requirements and business objectives across the order lifecycle. You will drive accuracy, efficiency, and execution in the service process, coordinating pricing, scheduling, materials, and delivery while maintaining customer

Qualifications

• Minimum of three years of related experience in service or repair coordination, customer service, commercial support, or a similar role.
• Proficiency with ERP systems and a strong understanding of order management processes.
• Demonstrated knowledge of repair operations, including workflow management, pricing, scheduling, and cross-functional coordination.

Responsibilities

• Serve as the primary point of contact for customers and sales regarding repair/service requests, order status, quotations, and delivery commitments.
• Coordinate workflow across Sales, Repair Operations, Engineering, and Supply Chain.
• Resolve material, scheduling, documentation, and order discrepancies.
• Maintain accountability for demand created through assigned orders and manage material requirements.
• Manage pricing clarification and quote reconciliation using historical information and business judgment.
• Support invoice processing and issue resolution to ensure accurate records and timely billing.
• Maintain ERP data integrity, execution records, and system compliance throughout the order lifecycle.

Skills

Service coordination

Repair coordination

Customer service

ERP systems

Order management

Pricing & quotes

Job description

HOERBIGER Service Inc. is seeking a Commercial Operations Specialist to join our Casper, Wyoming Service Center team.

This role owns the end-to-end execution of service, repair, and non-routine order activity. The Commercial Operations Specialist serves as a primary operational liaison between customers, sales, shop operations, engineering, supply chain, finance, and service center leadership, ensuring alignment of customer requirements, operational capabilities, and business objectives throughout the order lifecycle. The role manages contained complexity, coordinates cross-functional execution, and resolves issues involving pricing, scope, scheduling, materials, and delivery while maintaining customer commitments and business performance objectives.

The position plays a critical role in aligning customer requirements with operational capabilities while driving accuracy, efficiency, and execution throughout the service process.

How you will make a difference

• Serve as the primary point of contact for customers and sales representatives regarding repair/service requests, order status, quotations, and delivery commitments.
• Coordinate workflow across Sales, Repair Operations, Engineering, and Supply Chain.
• Resolve material, scheduling, documentation, and order discrepancies.
• Maintain accountability for demand created through assigned orders and proactively manage material requirements to support customer needs.
• Manage pricing clarification and quote reconciliation using historical information and business judgment.
• Support invoice processing and issue resolution to ensure accurate recordkeeping and timely billing. Coordinate Operations receivable, Operations payable, and other issues with Finance.
• Maintain ERP data integrity, execution records, and system compliance throughout the order lifecycle.

What you should be good at

• Minimum of three years of related experience in service or repair coordination, customer service, commercial support, or a similar role.
• Proficiency with ERP systems and a strong understanding of order management processes.
• Demonstrated knowledge of repair operations, including workflow management, pricing, scheduling, and cross-functional coordination.

What you can look forward to

• A dynamic team-based work environment that offers significant growth opportunities.
• An inclusive culture that values innovation, integrity, and continuous professional development.
• A competitive benefits package including Medical/Dental/Vision insurance, company paid Short- and Long-Term Disability insurance and Life Insurance. Generous Paid Vacation, Paid Sick Days, Parental Leave, and Paid Holidays. Financial wellness support through Tuition Reimbursement and a 401(k) Retirement Plan with matching contributions.
• Competitive Salary: Compensation will be based upon qualifications and experience.
• Location: Candidates should currently reside in the Casper area; no relocation benefits offered for this role.

Who we are

HOERBIGER Service Inc. (HSI), part of the global HOERBIGER Compression Technology Group, provides maintenance and repair services for industrial reciprocating compressors across the natural gas, refinery, petrochemical, and industrial gas industries. With multiple service centers in the U.S. and Canada, we deliver reliable solutions that keep critical industries running.

Join our global HOERBIGER team of over 7,000 colleagues and make a difference every day. Contribute to innovative solutions that save lives, reduce emissions, and drive progress in key industries like energy, automotive, and safety technology. Guided by our core values—Pioneering Spirit, Courage, Fairness, and Closeness—we are ENABLING CHANGE. FOR A BETTER TOMORROW. With opportunities to grow, learn, and collaborate across 43 countries and more than 133 locations, you’ll be part of a culture that values your ideas and your impact.

HOERBIGER is an Equal Opportunity Employer Drug Free Workplace E-verify