Commercial Operations Specialist

Strive Solutions; Casper (WY); On-site; USD 60,000 - 90,000; Full time

Job summary

Strive Solutions seeks an orders coordinator to drive service and repair orders from initial request to delivery. You will liaise with customers, sales, repair operations, engineering, supply chain, and finance to ensure seamless execution.

Ideal candidates can manage end-to-end workflows, resolve pricing and billing issues, and keep ERP records accurate while juggling multiple priorities in a fast-paced environment.

Qualifications

• Must coordinate across multiple teams to translate customer needs into actionable plans.
• Experience handling repairs and complex/non-routine requests with accuracy.
• Ability to troubleshoot pricing, documentation, and billing issues.
• Proficient with ERP systems and maintaining clean, accurate records.
• Detail-oriented and able to manage multiple priorities simultaneously.

Responsibilities

• Manage end-to-end order flow from first request through delivery.
• Translate customer needs into actionable work plans for teams.
• Resolve issues related to pricing, order commitments, materials, and billing.
• Coordinate with internal teams on non-routine requirements and technical needs.
• Maintain ERP records and ensure alignment across departments.

Skills

Cross-functional communication

Stakeholder management

Order coordination

ERP data accuracy

Attention to detail

Tools

ERP software

Job description

Role Summary

Coordinate service, repair, and non-routine orders from initial customer request through delivery. Act as a liaison among customers, sales, repair operations, engineering, supply chain, and finance to ensure smooth order execution.

Key Responsibilities

• Manage end-to-end order flow, translating customer needs into actionable work plans.
• Resolve issues involving pricing, order commitments, materials, documentation, and billing.
• Coordinate with internal teams to address non-routine requirements and technical needs.
• Maintain accurate ERP records and ensure alignment across departments.
• Confirm delivery readiness and customer commitments by tracking requirements and updates.

Qualifications & Skills

• Strong cross-functional communication and stakeholder management skills.
• Order coordination experience with focus on repairs and complex/non-routine requests.
• Ability to troubleshoot operational, documentation, and billing/pricing issues.
• Proficiency with ERP/data accuracy and disciplined record management.
• Detail-oriented, organized, and capable of handling multiple priorities.