Commercial Operations Lead — Doors & Services

DH Pace Company; Harlingen (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health coverage

PTO & holidays

Life insurance & disability

401(k) with employer match

HSA & FSA options

Voluntary benefits

Employee discounts

Job summary

DH Pace Company, Inc. in Harlingen, TX is seeking an Operations Manager to lead our Commercial Operations Department, overseeing installation and service teams in the Harlingen metro area.

No product knowledge required, but prior management of service or installation teams in mechanical/electrical fields is preferred. You will hire, train, and develop staff, drive safety and efficiency, manage budgets, and align operations with corporate goals while delivering strong customer satisfaction and

Qualifications

• Bachelor's degree preferred with 2+ years as Department Manager, Operations Manager and/or Project Manager in the Service Provider industry.
• Experience with construction project management and installation of building materials.
• Ability to lead meetings, hire, train, and conduct annual performance reviews.

Responsibilities

• Lead and oversee commercial operations and personnel associated with efficiently, effectively, safely, and profitably
• Manage and improve operational processes and procedures with the objective of providing maximum profit and return with an emphasis on customer satisfaction and return business
• Effectively manage operations to ensure sold jobs are timely scheduled and skillfully performed to achieve divisional budgeted sales and gross profit objectives
• Collaborate to ensure operating budgets and sales goals align and are on track monthly
• Deliver Profit Dollars and the return on sales that meets or exceeds the yearly financial budget/forecast
• Establish objectives and action plans and ensure all are consistent with corporate objectives
• Hire, train and develop new employees; improve individual performance through daily coaching, project outcomes, Scorecard reviews, and performance reviews
• Effectively lead meetings, set performance expectations and hold employees accountable
• Communicate with customers directly to solicit feedback, solve problems and/or learn of new sales opportunities

Skills

Leadership

Hiring & Training

Customer service

Coaching & Performance reviews

Problem solving

Education

Bachelor's degree preferred

Job description

DH Pace Company, Inc. in Harlingen, TX is seeking an Operations Manager to lead our Commercial Operations Department, overseeing installation and service teams in the Harlingen metro area.

No product knowledge required, but prior management of service or installation teams in mechanical/electrical fields is preferred. You will hire, train, and develop staff, drive safety and efficiency, manage budgets, and align operations with corporate goals while delivering strong customer satisfaction and