Commercial Network Tech: Field Fiber & Troubleshooting

Astound; Northampton Township (Bucks County); On-site; USD 36,000 - 58,000; Full time

Benefits offered by this job

401k

Insurance

PTO

Floating Holiday

Holidays

Sick Leave

Tuition Reimbursement

Employee Discount

Job summary

Astound is seeking a Commercial Network Technician to perform maintenance, troubleshoot and support enterprise network infrastructure. The role requires after-hours work during maintenance windows, travel to hubs and customer locations, and collaboration with engineering teams to resolve complex issues.

Ideal candidates have 2+ years as a commercial customer technician, a valid driver's license, and experience with Ciena, Cisco, Juniper, Meraki, and fiber/OTDR technologies.

Qualifications

• High school diploma or equivalent.
• 2+ years experience as a customer technician (commercial).
• Valid driver's license.
• Strong customer service and communication skills.
• Ability to work in stressful environments.
• Travel to various hubs, towers, and customer locations.
• Experience with Enterprise Network equipment: Ciena 3924, Cisco ASR920/5501, Juniper, Meraki WAP.
• On-call rotation experience.
• Knowledge of fiber types, OTDR, light meters and scopes.
• Be open to learning and change.

Responsibilities

• Work before and after business hours and during maintenance windows.
• Complete routine maintenance, weekly backups, daily orders and tickets in a timely manner.
• Troubleshoot and resolve problems.
• Follow established procedures and safety guidelines.
• Collaborate with corporate engineering, IPD, other markets, and manufacturers to assist in designing circuits and resolve complex issues.
• Interpret, analyze and execute corporate engineering designs.
• Travel to hubs, towers, offices, and customer locations within our footprint.
• Participate in an on-call rotation.
• Other duties as assigned.

Job description

Astound is seeking a Commercial Network Technician to perform maintenance, troubleshoot and support enterprise network infrastructure. The role requires after-hours work during maintenance windows, travel to hubs and customer locations, and collaboration with engineering teams to resolve complex issues.

Ideal candidates have 2+ years as a commercial customer technician, a valid driver's license, and experience with Ciena, Cisco, Juniper, Meraki, and fiber/OTDR technologies.