Commercial Loan Coordinator & Operations Support

Metro Credit Union; Chelsea (MA); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Health, Dental, Vision coverage

Paid vacation

Annual bonuses

401(k) matching

Wellness incentives

Tuition assistance

Job summary

Metro Credit Union in Chelsea, MA is seeking a detail-oriented Commercial Loan Assistant to support our Commercial Sales team. The role coordinates the loan process from application through closing, managing documents and timelines while ensuring accuracy.

You will work with Relationship Managers, attorneys, title companies, and appraisers to assemble packages, track milestones, and maintain compliant electronic files.

Qualifications

• Bachelor's degree or equivalent combination of education and experience strongly preferred.
• Minimum of 2 years of commercial banking, commercial lending operations, or related financial services experience strongly preferred.
• Strong technology skills with proficiency in Microsoft Office Suite, Teams, SharePoint, document management systems, CRM platforms, and commercial loan origination systems.
• Basic knowledge of commercial loan documentation and closing requirements.
• Ability to manage multiple transactions simultaneously while maintaining accuracy and meeting deadlines.
• Strong written and verbal communication skills.
• Demonstrated ability to handle confidential member and business information.
• Exceptional organizational and administrative skills with strong attention to detail.

Responsibilities

• Deliver exceptional service to members, prospective members, and colleagues through professional, responsive, and courteous communication.
• Serve as the primary administrative and transaction support resource for the Commercial Sales team, partnering closely with Commercial Relationship Managers.
• Collect, organize, track, and maintain borrower, guarantor, and loan documentation throughout the commercial lending process.
• Monitor documentation checklists, follow up on outstanding items, and ensure files are complete prior to underwriting submission.
• Assist with obtaining and maintaining required financial reporting documents, including tax returns, borrowing base certificates, personal financial statements, and interim financials.
• Maintain and distribute Commercial Lending pipeline reports and track application status, approvals, closing timelines, and outstanding conditions.
• Coordinate communication among borrowers, attorneys, title companies, appraisers, Credit Administration, Loan Operations, and other internal and external partners.
• Prepare, distribute, and track loan documentation packages, ensuring timely execution and return of documents.
• Establish and maintain complete and compliant electronic loan files and coordinate third-party due diligence activities, including appraisals, title work, flood determinations, UCC searches, environmental reports, and other underwriting requirements.
• Review executed loan documents, track post-closing requirements, and coordinate receipt of recorded documents and outstanding conditions.
• Respond to internal and external inquiries regarding commercial loan transactions, documentation requirements, and loan status updates.
• Provide administrative support for meetings, calendars, department initiatives, special projects, and process improvement efforts.

Skills

MS Office Suite

Teams

SharePoint

CRM platforms

Document management systems

Commercial loan origination systems

Communication skills

Education

Bachelor's degree or equivalent combination of education and experience

Job description

Metro Credit Union in Chelsea, MA is seeking a detail-oriented Commercial Loan Assistant to support our Commercial Sales team. The role coordinates the loan process from application through closing, managing documents and timelines while ensuring accuracy.

You will work with Relationship Managers, attorneys, title companies, and appraisers to assemble packages, track milestones, and maintain compliant electronic files.