Commercial Lines Specialist — Underwriting & Service

Van Wert Works; Contact (NV); On-site; USD 32,000 - 41,000; Full time

Job summary

Central Insurance is hiring a Commercial Lines Technician in Van Wert, OH to deliver best-in-class service and support underwriting and agent needs. You will review new business submissions, assist with renewals, and ensure accurate coverage calculations while maintaining strong relationships with customers and internal partners.

Role emphasizes attention to detail, effective communication, and knowledge of Commercial Lines products across states, with opportunities for professional growth

Qualifications

• 1 year of customer service experience.
• Insurance designation preferred.

Responsibilities

• Independently screens, quotes, and processes new business submissions, including initial review and triage, and processes policy issues, renewals, and endorsements
• Performs renewal reviews within department authority and makes recommendations to the underwriter
• Processes manual coverages by completing accurate rating calculations, preparing manual endorsement wording, and attaching appropriate forms
• Reviews endorsements to ensure compliance with underwriting guidelines
• Collects information, performs data entry, analyzes risk factors, and coordinates documentation for underwriting files to meet policy needs
• Orders reports as requested by underwriters, reviews reports, and completes general duties within department authority
• Provides a high level of accuracy and support to underwriters throughout the new business lifecycle and ongoing renewal account maintenance
• Responds to inquiries, researches customer needs, and coordinates necessary follow‑up with agents and underwriters within department customer service standards
• Builds and maintains strong working relationships through collaboration with agents, underwriters, sales managers, and other stakeholders
• Effectively presents information and responds to questions from individuals and groups while providing outstanding hospitality
• Develops and applies understanding of Commercial Lines insurance, company products, pricing, and coverages in all states where Central does business
• Develops and applies knowledge of Commercial Lines policy systems and related supporting systems to review, update, and process policies while making sound business decisions in accordance with standard procedures
• Uses knowledge of Commercial Lines system and processes to help train underwriters, agents, sales managers, and other stakeholders and conducts workshops
• Assists with testing initiatives
• Performs department audits

Skills

Customer service

Insurance knowledge

Job description

Central Insurance is hiring a Commercial Lines Technician in Van Wert, OH to deliver best-in-class service and support underwriting and agent needs. You will review new business submissions, assist with renewals, and ensure accurate coverage calculations while maintaining strong relationships with customers and internal partners.

Role emphasizes attention to detail, effective communication, and knowledge of Commercial Lines products across states, with opportunities for professional growth