Commercial Lines Technician

Central Mutual Insurance Company; Van Wert (OH); On-site; USD 32,000 - 41,000; Full time

Job summary

Central Mutual Insurance Company in Ohio seeks a Commercial Lines Technician to support underwriting and client service with accuracy and care. You will screen and process new business, handle renewals, assist with endorsements, and maintain strong relationships with agents and underwriters while applying knowledge of Commercial Lines coverages.

Starting pay ranges from $23 to $30 per hour, with room to grow as skills and certifications advance, and a comprehensive benefits package backs your

Qualifications

• 1 year experience in customer service.
• Insurance designation preferred.

Responsibilities

• Independently screens, quotes, and processes new business submissions, including initial review and triage, and processes policy issues, renewals, and endorsements.
• Performs renewal reviews within department authority and makes recommendations to the underwriter.
• Processes manual coverages by completing accurate rating calculations, preparing manual endorsement wording, and attaching appropriate forms.
• Reviews endorsements to ensure compliance with underwriting guidelines.
• Collects information, performs data entry, analyzes risk factors, and coordinates documentation for underwriting files to meet policy needs.
• Orders reports as requested by underwriters, reviews reports, and completes general duties within department authority.
• Provides a high level of accuracy and support to underwriters throughout the new business lifecycle and ongoing renewal account maintenance.
• Responds to inquiries, researches customer needs, and coordinates necessary follow-up with agents and underwriters within department customer service standards.
• Builds and maintains strong working relationships through collaboration with agents, underwriters, sales managers, and other stakeholders.
• Effectively presents information and responds to questions from individuals and groups while providing outstanding hospitality.
• Develops and applies understanding of Commercial Lines insurance, company products, pricing, and coverages in all states where Central does business.
• Develops and applies knowledge of Commercial Lines policy systems and related supporting systems to review, update, and process policies while making sound business decisions in accordance with standard procedures.
• Uses knowledge of Commercial Lines system and processes to help train underwriters, agents, sales managers, and other stakeholders and conducts workshops.
• Assists with testing initiatives
• Performs department audits.

Skills

Customer service

Job description

About the Company

Central Insurance has been family owned and operating since 1876, and we’re just getting started. We’re a property and casualty insurance group that believes great work starts with Integrity, thrives on strong Relationships, and never settles for less than Excellence. With over $2B in assets and an A (Excellent) A.M. Best rating, we offer stability, opportunity, and a team you’ll actually enjoy being part of. We make a difference for our policyholders by providing excellent service and being there in the greatest times of need.

About the Role

We’re a team of employees passionate about delivering best-in-class customer service. Integrity, relationships, and excellence are at the heart of everything we do.

Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do!

As a Commercial Lines Technician team member,you will help fulfil the promise that Central makes to our customers by recognizing, understanding, and responding to the needs of our internal and external customers. We are seeking individuals with a service first mentality and effective communication skills, all while maintaining a high level of attention to details.

What we are looking for

• 1 year experience in customer service
• Insurance related designation- preferred

What you’ll do

New Business & Underwriting Support

• Independently screens, quotes, and processes new business submissions, including initial review and triage, and processes policy issues, renewals, and endorsements
• Performs renewal reviews within department authority and makes recommendations to the underwriter
• Processes manual coverages by completing accurate rating calculations, preparing manual endorsement wording, and attaching appropriate forms
• Reviews endorsements to ensure compliance with underwriting guidelines
• Collects information, performs data entry, analyzes risk factors, and coordinates documentation for underwriting files to meet policy needs
• Orders reports as requested by underwriters, reviews reports, and completes general duties within department authority
• Provides a high level of accuracy and support to underwriters throughout the new business lifecycle and ongoing renewal account maintenance

Customer Service & Relationship Management

• Responds to inquiries, researches customer needs, and coordinates necessary follow-up with agents and underwriters within department customer service standards
• Builds and maintains strong working relationships through collaboration with agents, underwriters, sales managers, and other stakeholders
• Effectively presents information and responds to questions from individuals and groups while providing outstanding hospitality

Technical Knowledge & Systems

• Develops and applies understanding of Commercial Lines insurance, company products, pricing, and coverages in all states where Central does business
• Develops and applies knowledge of Commercial Lines policy systems and related supporting systems to review, update, and process policies while making sound business decisions in accordance with standard procedures

Training, Testing & Department Support

• Uses knowledge of Commercial Lines system and processes to help train underwriters, agents, sales managers, and other stakeholders and conducts workshops
• Assists with testing initiatives
• Performs department audits

Hiring Range

$23/hour-$30/hour represents typical starting salaries and is a portion of the full pay range for the role.

Starting pay is determined based on several factors, including relevant experience, education, skills, and certifications. The full pay range is broader and is designed to provide employees with meaningful opportunities for salary growth as they develop their skills, increase proficiency, and advance in the role.

Total Rewards

Central establishes base pay based on several factors including labor market data and an evaluation of candidate qualifications relative to role requirements. Base pay is one component of a comprehensive total rewards package designed to support employees’ financial, health, career, and retirement objectives.

Central provides extensive health and wellness benefits to promote flexibility, work-life balance, generous paid leave, and long-term financial security.

For more information, see Central Insurance Benefits.