Commercial Lines Account Manager - Construction

Insurance Office of America; Celebration (FL); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid vacation

Sick time

401K with employer match

Career growth

Job summary

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage a book of business, service clients, and support new business development. The role requires a P&C license and strong client-service skills, with hybrid work flexibility in a 1-day-in-office model or fully remote within Eastern/Central Time Zones.

You will lead day-to-day account activities, renewals, billing coordination, and data integrity across agency systems, while collaborating with carriers and

Qualifications

• 3–5 years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active property & casualty (P&C) license; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service, communication, multitasking, and organizational skills.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.

Skills

Account management

Insurance brokerage knowledge

Customer service

MS Office

Communication

Education

High School Diploma

Job description

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage a book of business, service clients, and support new business development. The role requires a P&C license and strong client-service skills, with hybrid work flexibility in a 1-day-in-office model or fully remote within Eastern/Central Time Zones.

You will lead day-to-day account activities, renewals, billing coordination, and data integrity across agency systems, while collaborating with carriers and