Strategic Account Manager - Commercial Lines (Construction)

Insurance Office of America; West Fargo (ND); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401K with match

Paid holidays and vacation

Paid sick time

Professional growth

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage assigned book, retain clients, and support new business. You will coordinate daily administrative tasks and respond to service requests to ensure seamless policy administration.

The ideal candidate will have 3-5 years in account management (or 5+ in insurance), active P&C licensing, and strong communication skills. The role offers hybrid work with one day in a NY office or fully remote for Eastern/Central Time

Qualifications

• 3-5 years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active property & casualty licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting balances.
• Maintain agency management systems and carrier/vendor platforms; ensure data accuracy.
• Monitor activity and suspense to ensure timely completion.
• Maintain frequent communication with the account team regarding workload and issues.
• Deliver excellent service and respond quickly to requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership as IOA values champion.

Skills

Analytical skills

Problem-solving

Decision-making

Customer service

Communication

Multitasking

Organization

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage assigned book, retain clients, and support new business. You will coordinate daily administrative tasks and respond to service requests to ensure seamless policy administration.

The ideal candidate will have 3-5 years in account management (or 5+ in insurance), active P&C licensing, and strong communication skills. The role offers hybrid work with one day in a NY office or fully remote for Eastern/Central Time