Commercial Lines Account Manager

Cross Insurance; East Providence (RI); Híbrido; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Cross Insurance is seeking a Commercial Lines Account Manager for small business in a hybrid role with on-site Providence office. You will interact with existing and potential clients daily, manage a profitable book of business, and contribute to revenue goals.

Responsibilities include client advisement on coverage, account rounding, upselling, and delivering exceptional service across phone, in person, and email interactions. A Bachelor’s in Commercial Insurance is preferred.

Formación

• Bachelor’s Degree or equivalent experience in the Commercial Insurance space.
• Experience with AMS systems is a plus.
• Strong customer service and communication skills (verbal and written).

Responsabilidades

• Regularly connect with appropriate business contacts for potential opportunities and increase sales on existing business by account rounding.
• Promote and sell insurance products to meet brokerage revenue goals and round accounts.
• Provide high-level customer service via phone, in person, email or written correspondence.
• Assess client needs and advise on appropriate coverage levels and products.
• Respond promptly to inquiries from customers and prospects.
• Upsell additional product offerings to existing customers to grow the book of business.

Conocimientos

AMS experience

Microsoft Office

Customer service

Communication skills

Educación

Bachelor’s Degree in Commercial Insurance

Descripción del empleo

## Commercial Lines Account ManagerApplyremote type: Hybrid - Onsite / 2 Days Remotelocations: US - RI - East Providencetime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR932**The Cross Family of Agencies welcomes you. We need your talent and expertise.**Position Title: Commercial Lines Account Manager- small business Position Summary: The Commercial Account Manager will , interact with existing & potential clients on a day-to-day basis Job Responsibilities: o Regularly connect with appropriate business contacts for potential opportunities and increase sales on existing business by account rounding o Contribute to brokerage revenue goals by promoting and selling insurance products and services, rounding accounts. o Provide a high level of customer service to all clients whether on the phone, in person, via email or written correspondence o Assess client needs and provide advice on appropriate coverage levels and products. o Respond to telephone calls and correspondence from existing or potential customers in a timely manner o Provide all customers with the appropriate products to mitigate risks and maintain a profitable book of business. o Upsell additional product offerings to existing customers in order to increase sales opportunities and meet customer needs. o Respond to customer complaints and resolve issues o Provide after-sales customer service and maintain contact with customers, periodically reviewing their needs and updating their files. o Attend continuing industry training programs as well as obtain necessary designations. Qualifications: Education – Bachelor’s Degree or equivalent experience in the Commercial Insurance space Required Job Skills o A knowledge of Microsoft Office Suite , AMS experience a plus o Strong customer service skills and communication skills (both verbal and written).This position sits in Providence with ample parking at a brand new office.