Commercial Lines Account Manager

Tropolis; Bossier City (LA); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Flexible time off

401(k) with 100% match

Medical, dental, and vision plans

Job summary

A leading insurance brokerage in Bossier City is seeking a Commercial Lines Account Manager to support a portfolio of small to mid-market clients. Responsibilities include managing accounts, leading renewals, and ensuring client satisfaction through effective communication and documentation. The role requires a valid insurance license and at least three years' experience in an insurance agency. The position offers a competitive benefits package, including a 401(k) match and flexible time off.

Qualifications

• LA Resident Insurance License in good standing.
• At least 3 years of experience in supporting commercial property and casualty accounts.
• Strong organization and follow-through on multiple deadlines.

Responsibilities

• Manage a portfolio of small to mid-market commercial accounts.
• Lead renewals and market accounts to carrier partners.
• Prepare accurate proposals and manage endorsements.

Skills

Insurance License

Commercial Lines Knowledge

Strong Communication Skills

Organization Skills

Attention to Detail

Tools

Applied Epic

Job description

Role Summary

The Commercial Lines Account Manager supports a portfolio of small to mid-market commercial clients and producers across the full policy life cycle. This role owns day-to-day service, renewals, and marketing activity, while delivering consistent client experience through strong coverage knowledge, clear communication, and disciplined documentation.

Location

Bossier City, LA

Work model

In office 5 days per week.

About Tropolis

Tropolis is a leading national insurance brokerage focused on combining technology and data to drive growth, improve employee experience, and deliver exceptional customer service. Our mission, Insuring Tomorrow Together, reflects our commitment to being a trusted brokerage, embracing innovation, and building a collaborative culture with our agency partners, customers, carriers, and communities.

What You Will Do

• Manage a book of small to mid-market commercial accounts, serving as a primary point of contact for clients and internal producer partners
• Lead renewals end to end, including gathering updated exposure information, identifying coverage changes, and building a clear renewal strategy with the producer
• Market accounts to carrier partners, prepare complete submissions, follow up for quotes, and negotiate coverage terms and pricing aligned to the client’s needs
• Prepare proposals, summaries, and coverage comparisons that are clear, accurate, and client-ready
• Process and manage endorsements, certificates, cancellations, audits, audits support, and other service requests with speed and accuracy
• Support new business onboarding, including document collection, coverage verification, and coordination with carrier and internal teams
• Maintain thorough, timely documentation and file hygiene within the agency management system, including notes, activities, attachments, and required fields
• Partner closely with producers to identify rounding and cross-sell opportunities while protecting retention and service quality
• Stay current on carrier appetite, underwriting requirements, and industry changes impacting commercial property and casualty clients

Success looks like

• High retention and strong client satisfaction across assigned accounts
• On-time renewals with clean submissions and minimal rework
• Accurate policy issuance and endorsements, with strong documentation and compliance discipline
• Strong working relationships with producers, underwriters, and internal teams

Required Qualifications

• LA Resident Insurance License in good standing
• At least 3 years’ experience in an independent insurance agency supporting commercial property and casualty accounts
• Working knowledge of commercial lines coverages, renewal workflows, and carrier marketing practices
• Strong organization and follow through across multiple concurrent deadlines
• Excellent written and verbal communication, with the ability to explain coverage in a clear, practical way
• High attention to detail and commitment to documentation, compliance, and E-and-O controls
• Applied Epic experience

Benefits

Tropolis offers a competitive and comprehensive benefits package, including flexible time off, 11 paid holidays, a 401(k) with 100% match on the first 4% with immediate vesting, and medical, dental, and vision plan options with 90% employer paid.

Purpose Plan

All eligible team members participate in Tropolis’ Purpose Plan, an equity incentive program that lets you share in Tropolis’ long-term success through an equity pool that can grow over time.

Compensation

Compensation range: $55,000 - $72,000