Commercial Lines Account Associate — Remote (CA)

Insurance Office of America; Hayward (CA); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Company-paid health insurance

Paid holidays and vacation

401K with employer match

Career growth opportunities

Job summary

Insurance Office of America (IOA) seeks an Account Manager Associate - Commercial Lines in a remote-capable role for California residents, with strong preference for the Los Angeles County area. The role supports the account team, handles policy administration, billing, claims, and renewals while ensuring accuracy and professional service.

The ideal candidate holds an active P&C license, has 7+ years in insurance client service, and demonstrates analytical, problem-solving, and communication

Qualifications

• 7+ years of customer service experience in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Required active property & casualty licensing; professional designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts.
• Work with minimal direction from an Account Manager, Account Executive, or Producer.
• Independently resolve moderately complex customer service problems and manage smaller-sized accounts or those with less complexity.
• Maintain technical competence and industry expertise.
• Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, gather underwriting information, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance.

Skills

Customer service

Analytical skills

Communication

multitasking

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America (IOA) seeks an Account Manager Associate - Commercial Lines in a remote-capable role for California residents, with strong preference for the Los Angeles County area. The role supports the account team, handles policy administration, billing, claims, and renewals while ensuring accuracy and professional service.

The ideal candidate holds an active P&C license, has 7+ years in insurance client service, and demonstrates analytical, problem-solving, and communication