Commercial Lines Account Manager Associate - Remote CA

Insurance Office of America; Glendale (CA); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401K with match

Paid time off

Career growth

Work-life balance

Community involvement

Supportive teammates

Job summary

Insurance Office of America (IOA) seeks an Account Manager Associate - Commercial Lines in California, remote-friendly with LA-area emphasis. The role supports the account team, handles policy administration, billing, claims, and renewals, and requires an active P&C license and 7+ years in insurance customer service.

Ideal candidates will have strong analytical skills, MS Office proficiency, and the ability to manage complex tasks with accuracy.

Qualifications

• 7+ years of customer service experience in the insurance industry.
• Active property & casualty licensing is required.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts.
• Manage policy expirations and renewals.
• Conduct client research, gather underwriting information, prepare submissions, evaluate coverages and pricing, and present proposals.
• Process tasks accurately and within required timeframes.
• Monitor reports and take action on delinquent accounts, collecting balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Communicate workload status with the account team and stakeholders.
• Deliver excellent service and proactively respond to requests.
• Stay updated on company policies and procedures.
• Champion IOA values and leadership.

Skills

Customer service

Communication

Analytical thinking

Problem-solving

Multitasking

Organizational skills

MS Office proficiency

Education

Active P&C license

High School Diploma

Professional designation preferred

Tools

MS Office (Outlook/Word/Excel)

Job description

Insurance Office of America (IOA) seeks an Account Manager Associate - Commercial Lines in California, remote-friendly with LA-area emphasis. The role supports the account team, handles policy administration, billing, claims, and renewals, and requires an active P&C license and 7+ years in insurance customer service.

Ideal candidates will have strong analytical skills, MS Office proficiency, and the ability to manage complex tasks with accuracy.