Commercial Laundry Service Technician – Onsite Fall River

Whirlpool, Inc.; Fall River, Northern (MA, KY); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Generous benefits package

Job summary

Whirlpool Corporation in Fall River, MA seeks a Service Technician for our Commercial Laundry service team. This onsite role supports 20-25 small accounts as a SPOC, with about 5% travel. You will troubleshoot electro-mechanical issues and provide field feedback to drive product improvements.

Join a team focused on excellent customer service, cross-functional collaboration with factory and engineering, and a path to advanced service roles with strong benefits.

Qualifications

• High School Diploma or GED.
• 1+ years of appliance or mechanical technician experience.
• Preferred: competitive attitude, fast-paced environment, and team player.

Responsibilities

• Act as inside service expert for product and customer liaison.
• Guide, inform and troubleshoot trade customers service needs; escalate as needed.
• Initiate field feedback from customers to influence project plans.
• Be a SPOC for 20-25 small accounts and support their service needs.
• Travel approximately 5% of the time.

Skills

Customer service

Team player

Google Sheets

Microsoft Office

Education

High School Diploma or GED

Tools

Google Sheets

Microsoft Office

Job description

Whirlpool Corporation in Fall River, MA seeks a Service Technician for our Commercial Laundry service team. This onsite role supports 20-25 small accounts as a SPOC, with about 5% travel. You will troubleshoot electro-mechanical issues and provide field feedback to drive product improvements.

Join a team focused on excellent customer service, cross-functional collaboration with factory and engineering, and a path to advanced service roles with strong benefits.